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| == Support and administrative requests == | | == Support and administrative requests == |
| + | |
| + | '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC. |
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| ;User accounts | | ;User accounts |
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| ;Other requests | | ;Other requests |
| :<sysadmin AT sugarlabs DOT org> | | :<sysadmin AT sugarlabs DOT org> |
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− | Sending email to these contacts automatically opens a ticket in our [[Service/rt|request tracker system]]. '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
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| == Team Contacts == | | == Team Contacts == |
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− | * Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems | + | * Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems |
− | * IRC: #sugar on FreeNode | + | * [[Internet Relay Chat|IRC]]: [http://chat.sugarlabs.org #sugar on FreeNode] or [http://chat.sugarlabs.org #sugar-systems on FreeNode] |
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| == Services status == | | == Services status == |
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− | http://identi.ca/group/sugarlabsstatus
| + | Notifications for planned service outages are posted ahead of time on our |
− | | |
− | This Identi.ca feed sends updates about the health status of all our
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− | services and machines. Subscribe if you want to be notified.
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− | | |
− | Notifications for planned service outages are also posted ahead of time on our | |
| "It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page). | | "It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page). |
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| ;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts | | ;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts |
− | ;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]: consult the specific [[Machine]] page for a list of sysadmin contacts | + | ;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]): consult the specific [[Machine]] page for a list of sysadmin contacts |
− | ;For anything else: your friendly sysadmins for <tt>sugarlabs.org</tt> can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>''' | + | ;For anything else: your friendly sysadmins can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>''' |
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| == Core admins == | | == Core admins == |
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| For urgent matters, the core Sugar Labs sysadmins are: | | For urgent matters, the core Sugar Labs sysadmins are: |
| | | |
− | * [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC] | + | * [[User:Bernie|Bernie Innocenti]], '''bernie_''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://codewiz.org/pub/bernie_pgp_pubkey.asc 0BE2781CFC7F1BA4] |
− | * [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse] | + | * Alex Perez, '''MrBIOS''' on #sugar / FreeNode |
− | * [[User:sascha_silbe|Sascha Silbe]], '''silbe''' on [http://chat.sugarlabs.org/ #sugar] | + | * [[User:Scg|Samuel Cantero]], '''scg''' on [http://chat.sugarlabs.org/ #sugar] |
− | * [[User:Rgs|Raul Gutierrez Segales]], '''rgs''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0xE810E9C1 E810E9C1] | + | * [[User:SAMdroid|Sam Parkinson]], '''samdroid''' on [http://chat.sugarlabs.org/ #sugar] |
− | | + | * [[User:Srevin03|Srevin Saju]], '''srevinsaju''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://people.sugarlabs.org/~srevinsaju/pub/srevinsaju_pgp_key.asc 1007816766D390D7] |
| For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly. | | For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly. |
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− | == We Care (tm) ==
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− | [[Image:Barbeque computer.jpg]]
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− | [[Category:Contact]]
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