Difference between revisions of "Infrastructure Team/Contacts"

Latest revision as of 16:16, 6 November 2024

Team Home · Join · Contacts · Resources · FAQ · Roadmap · To Do · Meetings

Team coordinator

Support and administrative requests

Please, do not cc multiple administrative contacts in the same email. If you do not receive an answer within 48 hours, please ping one of us by email or IRC.

User accounts: <accounts AT sugarlabs DOT org>; See also Service/Account

Sugar Labs web site and wiki: <webmaster AT sugarlabs DOT org>; See also Service/wiki

Git project hosting: <gitmaster AT sugarlabs DOT org>; See also Service/git

Sugar Planet: <planetmaster AT sugarlabs DOT org>; See also Sysadmin/Planet_syndication_request, Service/planet

DNS Management and Domains Registration: <hostmaster AT sugarlabs DOT org>; See also Service/Nameservers

Other requests: <sysadmin AT sugarlabs DOT org>

Team Contacts

Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems
Matrix: https://matrix.to/#/#sugar-systems:matrix.org

Services status

Notifications for planned service outages are posted ahead of time on our "It's An Education Project" (iaep) list (check the Mailing Lists page).

Sysadmin Contacts

For problems with a specific service (e.g. this wiki): consult the specific Service page for a list of sysadmin contacts
For problems with a server (e.g. sunjammer): consult the specific Machine page for a list of sysadmin contacts
For anything else: your friendly sysadmins can be contacted at <sysadmin AT sugarlabs DOT org>

Core admins

For urgent matters, the core Sugar Labs sysadmins are:

Bernie Innocenti, bernie_ on #sugar, PGP 0BE2781CFC7F1BA4
Alex Perez, MrBIOS on #sugar / FreeNode
Samuel Cantero, scg on #sugar
Sam Parkinson, samdroid on #sugar
Srevin Saju, srevinsaju on #sugar, PGP 1007816766D390D7

For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.

@@ Line 6: / Line 6: @@
 == Support and administrative requests ==
+'''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
 ;User accounts
@@ Line 29: / Line 31: @@
 ;Other requests
 :<sysadmin AT sugarlabs DOT org>
-Sending email to these contacts automatically opens a ticket in our [[Service/rt|request tracker system]]. '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
 == Team Contacts ==
-* Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
+* Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems
-* IRC: [http://chat.sugarlabs.org #sugar on FreeNode]
+* Matrix: https://matrix.to/#/#sugar-systems:matrix.org
 == Services status ==
-http://identi.ca/group/sugarlabsstatus
+Notifications for planned service outages are posted ahead of time on our
-This Identi.ca feed sends updates about the health status of all our
-services and machines.  Subscribe if you want to be notified.
-Notifications for planned service outages are also posted ahead of time on our
 "It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).
@@ Line 50: / Line 45: @@
 ;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts
-;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]: consult the specific [[Machine]] page for a list of sysadmin contacts
+;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]): consult the specific [[Machine]] page for a list of sysadmin contacts
-;For anything else: your friendly sysadmins for <tt>sugarlabs.org</tt> can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>'''
+;For anything else: your friendly sysadmins can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>'''
 == Core admins ==
@@ Line 57: / Line 52: @@
 For urgent matters, the core Sugar Labs sysadmins are:
-* [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC]
+* [[User:Bernie|Bernie Innocenti]], '''bernie_''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://codewiz.org/pub/bernie_pgp_pubkey.asc 0BE2781CFC7F1BA4]
-* [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse]
+* Alex Perez, '''MrBIOS''' on #sugar / FreeNode
-* [[User:sascha_silbe|Sascha Silbe]], '''silbe''' on [http://chat.sugarlabs.org/ #sugar]
+* [[User:Scg|Samuel Cantero]], '''scg''' on [http://chat.sugarlabs.org/ #sugar]
-* [[User:Rgs|Raul Gutierrez Segales]], '''rgs''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0xE810E9C1 E810E9C1]
+* [[User:SAMdroid|Sam Parkinson]], '''samdroid''' on [http://chat.sugarlabs.org/ #sugar]
+* [[User:Srevin03|Srevin Saju]], '''srevinsaju''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://people.sugarlabs.org/~srevinsaju/pub/srevinsaju_pgp_key.asc 1007816766D390D7]
 For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.
-== We Care (tm) ==
-[[Image:Barbeque computer.jpg]]
-[[Category:Contact]]