Difference between revisions of "Infrastructure Team/Contacts"
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* [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC] | * [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC] | ||
* [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse] | * [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse] | ||
| − | + | [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0xE810E9C1 E810E9C1] | |
| − | |||
* [[User:Sebastian|Sebastian Silva]], '''icarito''' on [http://chat.sugarlabs.org/ #sugar] | * [[User:Sebastian|Sebastian Silva]], '''icarito''' on [http://chat.sugarlabs.org/ #sugar] | ||
Revision as of 11:53, 23 April 2014
Team coordinator
Support and administrative requests
- User accounts
- <accounts AT sugarlabs DOT org>
- See also Service/Account
- Sugar Labs web site and wiki
- <webmaster AT sugarlabs DOT org>
- See also Service/wiki
- Git project hosting
- <gitmaster AT sugarlabs DOT org>
- See also Service/git
- Sugar Planet
- <planetmaster AT sugarlabs DOT org>
- See also Sysadmin/Planet_syndication_request, Service/planet
- DNS Management and Domains Registration
- <hostmaster AT sugarlabs DOT org>
- See also Service/Nameservers
- Other requests
- <sysadmin AT sugarlabs DOT org>
Sending email to these contacts automatically opens a ticket in our request tracker system. Please, do not cc multiple administrative contacts in the same email. If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
Team Contacts
- Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
- IRC: #sugar on FreeNode
Services status
http://identi.ca/group/sugarlabsstatus
This Identi.ca feed sends updates about the health status of all our services and machines. Subscribe if you want to be notified.
Notifications for planned service outages are also posted ahead of time on our "It's An Education Project" (iaep) list (check the Mailing Lists page).
Sysadmin Contacts
- For problems with a specific service (e.g. this wiki)
- consult the specific Service page for a list of sysadmin contacts
- For problems with a server (e.g. sunjammer)
- consult the specific Machine page for a list of sysadmin contacts
- For anything else
- your friendly sysadmins can be contacted at <sysadmin AT sugarlabs DOT org>
Core admins
For urgent matters, the core Sugar Labs sysadmins are:
- Bernie Innocenti, bernie on #sugar, PGP 71FF4BAC
- Stefan Unterhauser, dogi on #sugar or #treehouse
- Sebastian Silva, icarito on #sugar
For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.
We Care (tm)
