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BugSquad/Triage Guide/Stock Responses (view source)

Revision as of 04:51, 25 September 2008

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=== The bug report need some logs ===

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Thanks for taking the time to report this bug. Without logs from the bug it's very hard to determine what caused it. Can you get us logs? Please see http://sugarlabs.org/go/BugSquad/GetLogs for more information on how to do so. Thanks in advance!

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~~=== If the bug is a crasher and no stack trace is provided ===~~

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~~Thanks for taking the time to report this bug.~~

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Without a stack trace from the crash it's very hard to determine what caused it. Can you get us a stack trace? Please see http://live.gnome.org/GettingTraces for more information on how to do so. Thanks in advance!

=== If the bug is not described well ===

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Thanks for taking the time to report this bug.

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Thanks for taking the time to report this bug. This bug report isn't very useful because it doesn't describe the bug well. If you have time and can still reproduce the bug, please read http://sugarlabs.org/go/BugSquad/BugHowto.html and add a more useful description to this bug.

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This bug report isn't very useful because it doesn't describe the bug well. If you have time and can still reproduce the bug, please read http://~~bugzilla.gnome~~.org/~~bug-HOWTO~~.html and add a more useful description to this bug.

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~~=== If the bug is not described well and it's a crasher ===~~

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~~Thanks for taking the time to report this bug.~~

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This bug report isn't very useful because it doesn't describe the bug well. If you have time and can still reproduce the bug, please read http://bugzilla.gnome.org/bug-HOWTO.html and add a description of how to reproduce this bug.

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~~You'll also need to add a stack trace; please see http://live.gnome.org/GettingTraces for more information about how to do so.~~

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~~Thanks in advance!~~

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~~=== If the stack trace is incomplete or without debugging symbols ===~~

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~~Thanks for taking the time to report this bug.~~

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Unfortunately, that stack trace is missing some elements that will help a lot to solve the problem, so it will be hard for the developers to fix that crash. Can you get us a stack trace with debugging symbols? Please see http://live.gnome.org/GettingTraces for more information on how to do so. Thanks in advance!

=== If the bug is in an obsolete version of the application ===

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Thanks for taking the time to report this bug.

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Thanks for taking the time to report this bug. However, you are using a version that is too old and not supported anymore. Sugar developers are no longer working on that version, so unfortunately there will not be any bug fixes for the version that you use.

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However, you are using a version that is too old and not supported anymore. ~~GNOME~~ developers are no longer working on that version, so unfortunately there will not be any bug fixes for the version that you use.

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By upgrading to a newer version of ~~GNOME~~ you could receive bug fixes and new functionality. You may need to upgrade your Linux distribution to obtain a newer version of ~~GNOME~~.

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By upgrading to a newer version of Sugar you could receive bug fixes and new functionality. You may need to upgrade your Linux distribution to obtain a newer version of Sugar.

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Please feel free to reopen this bug if the problem still occurs with a newer version of ~~GNOME~~.

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Please feel free to reopen this bug if the problem still occurs with a newer version of Sugar.

=== If the bug is not in Sugar ===

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Thanks for taking the time to report this bug.

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Thanks for taking the time to report this bug. However, this application does not track its bugs in the Sugar tracker. We kindly ask you to report the bug to the application authors.

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However, this application does not track its bugs in the ~~GNOME bugzilla~~. We kindly ask you to report the bug to the application authors~~. For a selective list of other bug tracking systems please consult http://live.gnome.org/Bugsquad/TriageGuide/NonGnome~~.

If the affected third party application has a bug tracking system you should investigate whether a bug for the reported issue is already filed in this system. If it has not been filed yet please do so. Also ensure that both bug reports contain a link to each other.

Thanks in advance!

Erikos

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