Submit Bugs/Problems

Please Describe Bugs & Problems Here

• You may try our new, community-powered support site, http://www.getsatisfaction.com/sugarlabs
• Or, you may communicate directly to the Development Team's work ticket system by using the Sugar Labs trac instance to report bugs you find with Sugar on the various distributions.
• Problems registered in the trac database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.
• The tickets are reviewed periodically by the BugSquad and so get more Development Team attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
• To get broad community attention to a problem, prepare a trac ticket AND announce it with a link to the trac ticket page in a posting to mailto:sugar-devel@lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to mailto:devel@lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.
• In our reports, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.

• You may want to review Sugar Labs/FAQ for some common questions, and Category:Testing for other testers' reports.

Email sent to mailto:feedback@sugarlabs.org will be forwarded to the mailto:iaep@lists.sugarlabs.org mailing list, which is used for general discussion of the Sugar Labs education project.

Journal comes and goes

Sugar on Ubuntu doesn't always preserve the Journal between sessions.

It seems that the index is occasionally broken and the datastore is thus copied to a timestamped entry in .sugar/default/ and empty datastore is opened.

Is this still a problem with 0.84? If so, could you please file a ticket?

Colors on Ubuntu

The Colors activity canvas is only half the width of the screen and the aspect ratio is compressed.

This bug is being tracked in Ticket 592

Turtle Art

Turtle Art on a non-1200x900 screen doesn't scale display.

Resolved since Version 17.

Hover menus from the Frame on Ubuntu

They appear in the upper-left corner.

Resolved in 0.84

Can't Shutdown Sugar Spin

I am using the Sugar Spin on a CD and nothing happens when I click on shutdown.

The Sugar LiveCD and LiveUSB releases are going through a lot of testing and newer versions are more reliable. Please try again at Downloads.

WPA/WEP Connectivity Problems

Hi I still have problems connecting to WPA, even with build 703 installed. I enter a password and nothing happens. Any advice?

Hmmm. This one falls between the crack of Sugar and the OLPC network stack. Have you asked for help from the OLPC support team? --Walter 19:57, 22 May 2008 (UTC)

Looks like a place where more feedback should be given in the UI. Any concrete ideas? Tomeu 09:31, 23 May 2008 (UTC)

No, I haven't. Maybe we should explain what questions should go to OLPC team and what goes here.

Good point. --Walter 20:15, 22 May 2008 (UTC)

UI Element sizes

This is more of an issue than a bug. But I don't know where else to put it for now.

As Sugar is ported to other systems, they will have screens with dimensions significantly different than the XO laptop. On the XO the assumption is made of 1200 x 900 pix, with Sugar occupying a grid of 12 x 16 elements 75 pixels square.

How will we deal with issues like screens in other aspect ratios, or where the 75-pixel element is not a practical size? Rmyers 20:51, 22 May 2008 (UTC)

Much of this is ameliorated by the extensive use of SVG for the graphics. --Walter 21:10, 22 May 2008 (UTC)

There is active development on this issue. See, for example, http://www.mail-archive.com/sugar-devel@lists.sugarlabs.org/msg02712.html. --FGrose 04:56, 20 March 2009 (UTC)

Sonata

I cannot access MP3 files I transfer to my SD card through Sonata. It does not let me select source directories/devices. Any advice? Is there a better player for Sugar/XO?

perhaps you'll have better luck with Jukebox? If not, please file a bug report

Login fail on Fedora 9

I have sugar installed on Fedora 9. The first session I start allows me to give my name and choose my colour. After that the session aborts with no further communication. Every subsequent session aborts with no error message. The only useful looking message is in the .xsession-errors file and looks like this.

*** PULSEAUDIO: Unable to connect: Connection refused
*** Is your sound server running?
*** See: http://www.pulseaudio.org/wiki/Troubleshooting

** (sugar-shell:12977): CRITICAL **: _wrap_gst_mixer_list_tracks: assertion `GST_IS_MIXER (self->obj)' failed

I checked over the fedora bug tracker and found some missing dependencies mentioned, but those were all installed (e.g. gstreamer). When doing this I was using a second X session to my main one, but previously I have had the same problem in the main X session. Any suggestions?

I'll see if someone from the Fedora team can offer some help. --Walter 22:49, 21 September 2008 (UTC)

What I have learned so far (from Marco)

The Fedora 9 packages are basically untested :( Rawhide is getting much better. Perhaps we should spend a bit of time one of these days and push the latest packages in Fedora 9.

There is a sugar component on http://bugzilla.redhat.com which can be used for distribution specific issues. Upstream issues should be reported to dev.laptop.org. Yeah, it can be hard/impossible for the user to know if it's distribution or upstream. I suggest to always give priority to upstream when unsure. --Walter 12:57, 22 September 2008 (UTC)

This resolved in the F11 release. --Walter 13:54, 20 March 2009 (UTC)