Features/Problem Reports: Difference between revisions
No edit summary |
|||
| (3 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
<noinclude>{{GoogleTrans-en}}{{TOCright}}</noinclude> | <noinclude>{{GoogleTrans-en}}{{TOCright}} | ||
[[Category:Feature Page Incomplete]] | |||
[[Category:Feature|Problem Reports]]</noinclude> | |||
== Summary == | == Summary == | ||
| Line 21: | Line 23: | ||
After uploading, the user is given a Report ID number (a small decimal number). They can use this if they wish to follow up with the Sugar developers by email. | After uploading, the user is given a Report ID number (a small decimal number). They can use this if they wish to follow up with the Sugar developers by email. | ||
==== For Deployments ==== | |||
Deployments can set up their own log collection server, if desired. All that is required is a web server with PHP and sqlite. | |||
The URL of the log server is configured using a GConf key and can be customized per deployment. | |||
It's important to understand that this system is intended to be as automated as possible, so deployments should not expect to have a staff of support personnel monitoring problem reports, but can instead use them to get a general sense of what problems are most common. | |||
[[File:Problem-report.jpg]] | [[File:Problem-report.jpg]] | ||
| Line 62: | Line 72: | ||
== Documentation == | == Documentation == | ||
Ideally this feature would be documented as part of the FLOSS manual. | Ideally this feature would be documented as part of the FLOSS manual. | ||
Also, instructions for deploying the log server and configuring the URL via gconf should be documented on the Wiki. | |||
== Release Notes == | == Release Notes == | ||
| Line 69: | Line 81: | ||
* See [[{{TALKPAGENAME}}|discussion tab for this feature]] | * See [[{{TALKPAGENAME}}|discussion tab for this feature]] | ||
---- | ---- | ||
''You can add categories to tie features back to real deployments/schools requesting them, for example <nowiki>[[</nowiki>Category:Features requested by School Xyz]]'' | ''You can add categories to tie features back to real deployments/schools requesting them, for example <nowiki>[[</nowiki>Category:Features requested by School Xyz]]'' | ||