BugSquad/Email Bug Report: Difference between revisions

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How to send an email to report a bug

=== How to send an email to report a bug ===

# Enter sugar-devel@lists.sugarlabs.org in the To: line.

# Write a short but through explanation of the error in the Subject line.

# In the body of the email describe the error completely.

* Include the versions of all your software and hardware (if you know it).

::* Include the versions of all your software and hardware (if you know it).

* Report the steps you took.

::* Report the steps you took.

* Explain what you thought was going to happen and what actually happened.

::* Explain what you thought was going to happen and what actually happened.

* Also add anything else that relates to the problem and make sure it is appropriate.

::* Also add anything else that relates to the problem and make sure it is appropriate.

# Attach any log files or screenshots of the error.

# Look the email over once and make sure you haven’t forgotten anything, and then send the email.

Attaching log files to email through Sugar.

==== Attaching log files to email through Sugar. ====

# In Sugar find your Log.

# Find the error in your Log.

1. In Sugar find your Log.

# Click on the Log symbol on the top left-hand corner.

[[File:Emailbug01.jpg|Find Log]]

# There you will find a keep button. Click on it to create a text clipping.

2. Find the error in your Log.

# The text clipping will be in your Journal.

[[File:emailbug02.jpg|Find error]]

# Go to Browse.

3. Click on the Log symbol on the top left-hand corner.

# Sign into your email.

[[File:emailbug03.jpg|Click Log symbol]]

# Compose a new email.

4. There you will find a keep button. Click on it to create a text clipping.

# Enter all the text needed in your email.

[[File:emailbug04.jpg|Create text clipping]]

# Click on Browse.

5. The text clipping will be in your Journal.

# Attach the text clipping to your email.

[[File:emailbug05.jpg|Text clipping in Journal]]

# Your attachment is ready.

6. Go to Browse.

[[File:emailbug06.jpg|Browse]]

7. Sign into your email.

[[File:emailbug07.jpg|Sign in]]

8. Compose a new email.

[[File:emailbug08.jpg|New email]]

9. Enter all the text needed in your email.

10. Click on browse.

[[File:emailbug10.jpg|Browse for file]]

11. Attach the text clipping to your email.

[[File:emailbug11.jpg|Attach clipping]]

12. Your attachment is ready.

[[File:emailbug12.jpg|End result]]

[[Category:BugSquad]]

@@ Line 1: / Line 1: @@
-How to send an email to report a bug
+=== How to send an email to report a bug ===
 # Enter sugar-devel@lists.sugarlabs.org in the To: line.
 # Write a short but through explanation of the error in the Subject line.
 # In the body of the email describe the error completely.
-* Include the versions of all your software and hardware (if you know it).
+::* Include the versions of all your software and hardware (if you know it).
-* Report the steps you took.
+::* Report the steps you took.
-* Explain what you thought was going to happen and what actually happened.
+::* Explain what you thought was going to happen and what actually happened.
-* Also add anything else that relates to the problem and make sure it is appropriate.
+::* Also add anything else that relates to the problem and make sure it is appropriate.
 # Attach any log files or screenshots of the error.
 # Look the email over once and make sure you haven’t forgotten anything, and then send the email.
-Attaching log files to email through Sugar.
+==== Attaching log files to email through Sugar. ====
-# In Sugar find your Log.
-# Find the error in your Log.
+. In Sugar find your Log.<br />
-# Click on the Log symbol on the top left-hand corner.
+[[File:Emailbug01.jpg|Find Log]]<br />
-# There you will find a keep button. Click on it to create a text clipping.
+<br />2. Find the error in your Log.<br />
-# The text clipping will be in your Journal.
+[[File:emailbug02.jpg|Find error]]<br />
-# Go to Browse.
+<br />3. Click on the Log symbol on the top left-hand corner.<br />
-# Sign into your email.
+[[File:emailbug03.jpg|Click Log symbol]]<br />
-# Compose a new email.
+<br />4. There you will find a keep button. Click on it to create a text clipping.<br />
-# Enter all the text needed in your email.
+[[File:emailbug04.jpg|Create text clipping]]<br />
-# Click on Browse.
+<br />5. The text clipping will be in your Journal.<br />
-# Attach the text clipping to your email.
+[[File:emailbug05.jpg|Text clipping in Journal]]<br />
-# Your attachment is ready.
+<br />6. Go to Browse.<br />
+[[File:emailbug06.jpg|Browse]]<br />
+<br />7. Sign into your email.<br />
+[[File:emailbug07.jpg|Sign in]]<br />
+<br />8. Compose a new email.<br />
+[[File:emailbug08.jpg|New email]]<br />
+<br />9. Enter all the text needed in your email.<br />
+<br />10. Click on browse.<br />
+[[File:emailbug10.jpg|Browse for file]]<br />
+<br />11. Attach the text clipping to your email.<br />
+[[File:emailbug11.jpg|Attach clipping]]<br />
+<br />12. Your attachment is ready.<br />
+[[File:emailbug12.jpg|End result]]
+[[Category:BugSquad]]