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| === Reporting Bugs === | | === Reporting Bugs === |
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| If you need log files for debugging, use the following command in a GNOME terminal ''(not Sugar Terminal)'' to run sugar with debug logs turned on:
| | Please see https://wiki.ubuntu.com/SugarTeam/Report for information on reoporting bugs. |
| SUGAR_LOGGER_LEVEL=debug PRESENCESERVICE_DEBUG=1 sugar-emulator
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| This generates log files in the .sugar/default/logs directory under your home directory.
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| To report a bug on Sugar or one of the Sugar activities on Ubuntu, use the following steps:
| | '''This is likely to be reimplemented as Lucid hits Feature Freeze''' |
| * Go to https://launchpad.net/sucrose which represents all the Sugar components and activities supported in Ubuntu.
| | The Ubuntu Sugar team will do their best to provide fixes for bugs, but it does take time to get an updated package uploaded through Ubuntu's [https://wiki.ubuntu.com/StableReleaseUpdates Stable Release Updates] process. Where possible we'll suggest a workaround, or provide a fix in the [https://launchpad.net/~sugarteam/+archive Sugar Team PPA] first. |
| * Click on the appropriate component at the bottom of the page. If in doubt, click "Sugar shell" which is the base Sugar component.
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| * On the resulting page, scroll down to "Packages" and click on the hardy or intrepid package.
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| * On the resulting page, click on the "Bugs" tab at the top of the page.
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| * That takes you to a page listing known bugs on the package, and with a red "Report a bug" button.
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| Please include any relevant log files in a bug report: activity log files usually are named similarly to "org.laptop.Chat-1.log" (which is the log file for Chat). If you have run the activity multiple times in the current Sugar session, there will be Chat-2, Chat-3, etc so try to include the appropriate one.
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| If a problem or bug involves seeing (or not seeing) people in Neighborhood View, or activity sharing/collaboration, please also include presenceservice.log in the bug report.
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| '''Please note''': The Ubuntu Sugar team will do their best to provide fixes for bugs, but it does take time to get an updated package uploaded through Ubuntu's [https://wiki.ubuntu.com/StableReleaseUpdates Stable Release Updates] process. Where possible we'll suggest a workaround, or provide a fix in the [https://launchpad.net/~sugarteam/+archive Sugar Team PPA] first. | |
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| == Sugar on Ubuntu 9.10 (karmic) == | | == Sugar on Ubuntu 9.10 (karmic) == |