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| <big>'''Where to Describe Bugs & Problems'''</big>
| | If you find a bug or would like to report an issue with Sugar, visit <nowiki>https://github.com/sugarlabs</nowiki> and look for the activity or a sugar component tepository hat you think is relevant. |
| * Communicate directly with the [[Development Team]]'s work ticket system by using the [http://bugs.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.
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| * Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.
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| * The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
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| * To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.
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| * In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.
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| : See [[BugSquad/Bug Report]] for reporting guidance.
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| : You may also [[Sugar_on_a_Stick/Getting_Involved/Testing#Report_your_hardware_profile| report your hardware profile]] and upload log files as described in [[BugSquad/Get Logs]].
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| * You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.
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| Email sent to feedback AT sugarlabs.org will be forwarded to the IAEP mailing list, which is used for general discussion of the Sugar Labs education project.
| | If you don't know which one to use, use <nowiki>https://github.com/sugarlabs/sugar</nowiki>, and be sure to sign up and sign in to Github. |
| == bugs.sugarlabs.org/timeline ==
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| {{Iframe|collapsed=|http://bugs.sugarlabs.org/timeline
| | Then visit the issues tab of the repo, and rit the big green button to report your issue. |
| |http://bugs.sugarlabs.org/timeline|900|800|1}}
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| | If you haven't written issue reports before, here's a great guide: <nowiki>http://www.chiark.greenend.org.uk/~sgtatham/bugs.html</nowiki> |
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