Submit Bugs/Problems: Difference between revisions

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== Please Describe Bugs & Problems Here ==

* You may try our new, community-powered support site, '''http://www.getsatisfaction.com/sugarlabs''',

* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://bugs.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.

* or our '''[http://launchpad.net/soas Sugar on a Stick project support site]'''.

* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://~~trac~~.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.

* Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.

* Bugs or new features specific to the upcoming [[Sugar on a Stick]] v2 beta should be filed into this tracker, http://launchpad.net/soas; see this [http://www.mail-archive.com/sugar-devel@lists.sugarlabs.org/msg08066.html announcement].

* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.

* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.

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 == Please Describe Bugs & Problems Here ==
-* You may try our new, community-powered support site, '''http://www.getsatisfaction.com/sugarlabs''',
+* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://bugs.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.
-* or our '''[http://launchpad.net/soas Sugar on a Stick project support site]'''.
-* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://trac.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.
 * Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.
-* Bugs or new features specific to the upcoming [[Sugar on a Stick]] v2 beta should be filed into this tracker, http://launchpad.net/soas; see this [http://www.mail-archive.com/sugar-devel@lists.sugarlabs.org/msg08066.html announcement].
 * The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
 * To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org).  Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.