Submit Bugs/Problems: Difference between revisions

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* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.

* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.

* In ~~our reports~~, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.

* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem. You may also want to [[Report your hardware profile]].

* You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.

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 * The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
 * To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org).  Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.
-* In our reports, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.
+* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.  You may also want to [[Report your hardware profile]].
 * You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.