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<big>'''Please Describe Bugs & Problems Here'''</big>
* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://bugs.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.
* Communicate directly with the [[Development Team]]'s work ticket system by using the [http://bugs.sugarlabs.org Sugar Labs '''trac''' instance] to report bugs you find with Sugar on the various distributions.
* Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.
* Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.
* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.
: {{Iframe|Click the [show] link to see recent ticket activity:
|http://bugs.sugarlabs.org/timeline|900|500|1}}
* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.
* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org). Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.
* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem. You may also [http://wiki.sugarlabs.org/go/Sugar_on_a_Stick/Getting_Involved/Testing#Report_your_hardware_profile report your hardware profile] and upload log files as described in [[OLPC:Reporting bugs]].
* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.
: See [[BugSquad/Bug Report]] for reporting guidance.
: You may also [[Sugar_on_a_Stick/Getting_Involved/Testing#Report_your_hardware_profile report your hardware profile]] and upload log files as described in [[BugSquad/Get Logs]].
* You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.
* You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.