Changes

* Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.

* Problems registered in the '''trac''' database become work tickets to which you may subscribe, have comments appended, titles changed, log files or screenshots attached, links included, and more.

* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.

* The tickets are reviewed periodically by the [[BugSquad]] and so get more [[Development Team]] attention than a report in the wiki or on a mailing list, but are not as broadly announced as with a mailing list post.

: {{Iframe|Click the [show] link to see recent ticket activity:  

{{Iframe|     → Click the [show] link to see recent ticket activity:  

|http://bugs.sugarlabs.org/timeline|900|500|1}}

|http://bugs.sugarlabs.org/timeline|900|500|1}}

* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org).  Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.

* To get broad community attention to a problem, prepare a '''trac''' ticket AND announce it with a link to the '''trac''' ticket page in a posting to sugar-devel AT lists.sugarlab.org (or, if OLPC XO-1 hardware-specific, to devel AT lists.laptop.org).  Register your email address at http://lists.sugarlabs.org/listinfo/sugar-devel or http://lists.laptop.org/listinfo/devel to avoid delays in acceptance of your posts.

* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.

* In your report, please include background information on your version of Sugar and any links that might be helpful for those investigating the problem.

: See [[BugSquad/Bug Report]] for reporting guidance.

: See [[BugSquad/Bug Report]] for reporting guidance.

: You may also [[Sugar_on_a_Stick/Getting_Involved/Testing#Report_your_hardware_profile report your hardware profile]] and upload log files as described in [[BugSquad/Get Logs]].

: You may also [[Sugar_on_a_Stick/Getting_Involved/Testing#Report_your_hardware_profile| report your hardware profile]] and upload log files as described in [[BugSquad/Get Logs]].

* You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.

* You may want to review [[Sugar Labs/FAQ]] for some common questions, and [[:Category:Testing]] for other testers' reports.