Infrastructure Team/Contacts

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Team coordinator

Bernie Innocenti

Support and administrative requests

User accounts

<accounts AT sugarlabs DOT org>

See also Service/Account

Sugar Labs web site and wiki

<webmaster AT sugarlabs DOT org>

See also Service/wiki

Git project hosting

<gitmaster AT sugarlabs DOT org>

See also Service/git

Sugar Planet

<planetmaster AT sugarlabs DOT org>

See also Sysadmin/Planet_syndication_request, Service/planet

DNS Management and Domains Registration

<hostmaster AT sugarlabs DOT org>

See also Service/Nameservers

Other requests

<sysadmin AT sugarlabs DOT org>

Sending email to these contacts automatically opens a ticket in our request tracker system. Please, do not cc multiple administrative contacts in the same email. If you do not receive an answer within 48 hours, please ping one of us by email or IRC.

Team Contacts

• Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
• IRC: #sugar on FreeNode

Services status

http://identi.ca/group/sugarlabsstatus

This Identi.ca feed sends updates about the health status of all our services and machines. Subscribe if you want to be notified.

Notifications for planned service outages are also posted ahead of time on our "It's An Education Project" (iaep) list (check the Mailing Lists page).

Sysadmin Contacts

For problems with a specific service (e.g. this wiki)

consult the specific Service page for a list of sysadmin contacts

For problems with a server (e.g. sunjammer

consult the specific Machine page for a list of sysadmin contacts

For anything else

your friendly sysadmins for sugarlabs.org can be contacted at <sysadmin AT sugarlabs DOT org>

Core admins

For urgent matters, the core Sugar Labs sysadmins are:

• Bernie Innocenti, bernie on #sugar, PGP 71FF4BAC
• Stefan Unterhauser, dogi on #sugar or #treehouse
• Sascha Silbe, silbe on #sugar
• Raul Gutierrez Segales, rgs on #sugar, PGP E810E9C1
• Sebastian Silva, icarito on #sugar

For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.

We Care (tm)