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Features/Problem Reports (view source)
Revision as of 10:23, 20 December 2009
, 10:23, 20 December 2009→Detailed Description
After uploading, the user is given a Report ID number (a small decimal number). They can use this if they wish to follow up with the Sugar developers by email.
After uploading, the user is given a Report ID number (a small decimal number). They can use this if they wish to follow up with the Sugar developers by email.
==== For Deployments ====
Deployments can set up their own log collection server, if desired. All that is required is a web server with PHP and sqlite.
The URL of the log server is configured using a GConf key and can be customized per deployment.
It's important to understand that this system is intended to be as automated as possible, so deployments should not expect to have a staff of support personnel monitoring problem reports, but can instead use them to get a general sense of what problems are most common.
[[File:Problem-report.jpg]]
[[File:Problem-report.jpg]]