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== Detailed Description ==

== Detailed Description ==

To create an easily accessible, highly usable platform that sugar users can use to discuss, debate and share ideas about everything related to sugar.  It is a discourse forum, activity and item in the current activity palette.

To create an easily accessible, highly usable platform that Sugar users can use to discuss, debate and share ideas about everything related to Sugar.  It is a forum, activity and item in the current activity palette.

 

 

 

An alternative forum is configured by setting the ''social-help-server'' key in the ''org.sugarlabs.collaboration'' schema, for example by using a vendor override.  See also [http://dev.laptop.org/git/projects/olpc-os-builder/commit/?id=e5da9b3 olpc-os-builder] and [https://developer.gnome.org/gio/stable/GSettings.html GSettings].

== Benefit to Sugar ==

== Benefit to Sugar ==

Walter says:  People are social and learning is social. Having a forum for sharing ideas and help is invaluable -- especially in light of the decentralized nature of the Sugar community. While the developer community is comfortable with IRC, we have not been successful in getting our user community to use it: they are seeming more comfortable with web tools (e.g. there is a large community of teachers using Facebook to discuss Sugar.) It would of course be better to have a FOSS solution. But also one that didn't require a lot of maintenance and support by the Sugar developer community. Hence, a connection to an existing FOSS platform would be attractive.  

Walter says:  People are social and learning is social. Having a forum for sharing ideas and help is invaluable -- especially in light of the decentralized nature of the Sugar community. While the developer community is comfortable with IRC, we have not been successful in getting our user community to use it: they are seeming more comfortable with web tools (e.g. there is a large community of teachers using Facebook to discuss Sugar.) It would of course be better to have a FOSS solution. But also one that didn't require a lot of maintenance and support by the Sugar developer community. Hence, a connection to an existing FOSS platform would be attractive.  

Prasoon says:  If this project is successfully completed, the users will have instant access to a discussion platform on which they can ask any question related to sugar. Over time, this information will develop itself into a repository of information where most common questions related to the platform would be present. This repository of information will be hugely beneficial for the sugar community.  

Prasoon says:  If this project is successfully completed, the users will have instant access to a discussion platform on which they can ask any question related to Sugar. Over time, this information will develop itself into a repository of information where most common questions related to the platform would be present. This repository of information will be hugely beneficial for the Sugar community.  

Sai Vineet says:  There is currently no way to get instant help from real people from inside Sugar, except the IRC activity, which sadly is too complicate and distributed(hard to find stuff which one needs, no logs, there are security problems). We really need a way to get children help quickly, and this is what this project will give us. It will, with time, also become a full help repository, and also a way for children to talk and discuss things in a more social manner than it is now. Thus the Social Help project is invaluable to Sugar and it's vision, that learning is a social process.  

Sai Vineet says:  There is currently no way to get instant help from real people from inside Sugar, except the IRC activity, which sadly is too complicate and distributed(hard to find stuff which one needs, no logs, there are security problems). We really need a way to get children help quickly, and this is what this project will give us. It will, with time, also become a full help repository, and also a way for children to talk and discuss things in a more social manner than it is now. Thus the Social Help project is invaluable to Sugar and it's vision, that learning is a social process.  

The new design is a menu item and a popup.

The new design is a menu item and a popup.

The web site is hosted on Sugar Labs server ''freedom''.  See the service page ([[Service/Social Help]]).

The forum is hosted on Sugar Labs server ''freedom''.  See the service page ([[Service/Social Help]]).

==User Interface Design==

==User Interface Design==

# Apply the patches,

# Apply the patches,

# Start TurtleBlocks (for example),

# Start TurtleBlocks (for example),

# Open the frame, right click the activity icon, and click the help menu item (or type Alt-Ctrl-H),

# Open the frame, right click the activity icon, and click the help menu item (or type Alt-Shift-H),

# Select the social help option.

# Select the social help option.

== User Experience ==

== User Experience ==

They will be able to access easy help from the developers and community.

They will be able to access easy help from the developers and community.

This is not a blocker.

This is not a blocker.

== Release Note ==

== Release Note ==

Added Social Help.  Social Help lets users connect with you and connect with developers to fix bugs, get help and discuss activities.

Added Social Help.  Social Help lets users connect with each other and developers to fix bugs, get help and discuss activities.

Include video summary link, if updated by release time ([https://www.youtube.com/watch?v=_WzwVZ60Tbw old version])

Include video summary link, if updated by release time ([https://www.youtube.com/watch?v=_WzwVZ60Tbw old version])