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Line 31: − − Sending email to these contacts automatically opens a ticket in our [[Service/rt|request tracker system]]. '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC. − + − + − http://identi.ca/group/sugarlabsstatus+ − − This Identi.ca feed sends updates about the health status of all our − services and machines. Subscribe if you want to be notified. − − Line 50:
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Infrastructure Team/Contacts (view source)
Revision as of 07:34, 29 October 2020
, 07:34, 29 October 2020add srevinsaju to sysadmins
== Support and administrative requests ==
== Support and administrative requests ==
'''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
;User accounts
;User accounts
;Other requests
;Other requests
:<sysadmin AT sugarlabs DOT org>
:<sysadmin AT sugarlabs DOT org>
== Team Contacts ==
== Team Contacts ==
* Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
* Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems
* IRC: [http://chat.sugarlabs.org #sugar on FreeNode]
* [[Internet Relay Chat|IRC]]: [http://chat.sugarlabs.org #sugar on FreeNode] or [http://chat.sugarlabs.org #sugar-systems on FreeNode]
== Services status ==
== Services status ==
Notifications for planned service outages are posted ahead of time on our
Notifications for planned service outages are also posted ahead of time on our
"It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).
"It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).
;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts
;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts
;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]: consult the specific [[Machine]] page for a list of sysadmin contacts
;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]): consult the specific [[Machine]] page for a list of sysadmin contacts
;For anything else: your friendly sysadmins for <tt>sugarlabs.org</tt> can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>'''
;For anything else: your friendly sysadmins can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>'''
== Core admins ==
== Core admins ==
For urgent matters, the core Sugar Labs sysadmins are:
For urgent matters, the core Sugar Labs sysadmins are:
* [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC]
* [[User:Bernie|Bernie Innocenti]], '''bernie_''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://codewiz.org/pub/bernie_pgp_pubkey.asc 0BE2781CFC7F1BA4]
* [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse]
* Alex Perez, '''MrBIOS''' on #sugar / FreeNode
* [[User:sascha_silbe|Sascha Silbe]], '''silbe''' on [http://chat.sugarlabs.org/ #sugar]
* [[User:Scg|Samuel Cantero]], '''scg''' on [http://chat.sugarlabs.org/ #sugar]
* [[User:Rgs|Raul Gutierrez Segales]], '''rgs''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0xE810E9C1 E810E9C1]
* [[User:SAMdroid|Sam Parkinson]], '''samdroid''' on [http://chat.sugarlabs.org/ #sugar]
* [[User:Srevin03|Srevin Saju]], '''srevinsaju''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://people.sugarlabs.org/~srevinsaju/pub/srevinsaju_pgp_key.asc 1007816766D390D7]
For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.
For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.