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394 bytes added ,  16:32, 17 January 2013
taking Andy Paullin's suggestion...
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===Request New Features===
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__TOC__
: If you want more out of Sugar ...
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: Please use our [[Request_New_Features|Request New Features page]].
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== Help Requests:==
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You will find the first place to look for help is in the navigation bar on the left of every page.
You will find the first place to look for help in the navigation bar on the left.
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Open the drop down menu under Sugar at the top, click on '''Get started''', takes you here http://wiki.sugarlabs.org/go/Getting_Started
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From the drop down menu under Sugar at the top, click on '''[[Getting Started|Get started]]''' to review [[Getting Started]].
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click on '''Get help''' takes you to http://wiki.sugarlabs.org/go/Sugar_help
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Click on '''[[Find help]]''' for an index of Sugar help.
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Not shown on the Navigation bar is the link to '''Sugar Labs/FAQ''' http://wiki.sugarlabs.org/go/Sugar_Labs/FAQ
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Follow the link to '''[[Sugar Labs/FAQ]]''' (Frequently Asked Questions) to find a compilation of questions and answers indexed in categories.
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<h3>If you can't find your answer, please request one or ''supply one!'' below:,</h3>
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===Requesting help===
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If you can't find your answer, please request one or ''supply one!'' below:
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<h4>Method</h4>
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{{Note/note|Please note:|If you accompany your question with a post to either of these [[Sugar Labs/Communication channels#Mailing Lists|mailing lists]], [http://lists.sugarlabs.org/listinfo/iaep It's An Education Project, IAEP] (for general) or [http://lists.sugarlabs.org/listinfo/sugar-devel sugar-devel] (for development-related) questions, you will reach many more Sugar Labs followers who are not currently following changes on this wiki.<br> We can later reference the discussion thread in the wiki and also provide a consolidated summary.}}
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====Method====
 
:Click on an '''[edit]''' link next to a topic paragraph below to enter your request or an answer (you will see more instructions on the edit form).  '''But first''', if possible, login or register on the wiki, leave an email address (secured by your login password), and then you can choose to 'Watch' any page on the wiki (such as this one) by clicking the 'Watch tab', and you will receive an email if the page changes.  Plus, others can respond to you privately by using the 'E-mail this user' link in the sidebar of your user page.
 
:Click on an '''[edit]''' link next to a topic paragraph below to enter your request or an answer (you will see more instructions on the edit form).  '''But first''', if possible, login or register on the wiki, leave an email address (secured by your login password), and then you can choose to 'Watch' any page on the wiki (such as this one) by clicking the 'Watch tab', and you will receive an email if the page changes.  Plus, others can respond to you privately by using the 'E-mail this user' link in the sidebar of your user page.
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<h4>Example</h4>
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====Example====
Q. I find this wiki so hard to navigate - I just want to see the help pages.--[[User:Inkyfingers|Inkyfingers]] 20:14, 27 October 2011 (EDT)
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* I find this wiki so hard to navigate - I just want to see the help pages. --[[User:Inkyfingers|Inkyfingers]] 20:14, 27 October 2011 (EDT)
: A: At the bottom of this page it is tagged '''Help.''' Please click on the tag and you will be taken to all other pages with the Help Tag.
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*: At the bottom of this page it is tagged '''Help'''. Please click on the tag and you will be taken to all other pages with the Help Tag.
:There are also links for new questions on the [[:Category:FAQ]] pages: that is pages with the FAQ Tag
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*:There are also links for new questions on the [[:Category:FAQ]] pages. Those are pages with the FAQ Tag.
===on Usage ===
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:First, see the help links above. ''new link''
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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=== on Usage ===
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:First, see the help links above.
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
* I would like to install [[olpc:Adobe Flash|Adobe Flash]] Player in order to access the learn-to-read website www.starfall.com with Browser.  (i) Can the Sugar Browser run the Adobe Flash Player plug-in?  (ii) If so, please modify the YUM instructions from Adobe (copied below) as needed for the Sugar environment.  I'm a Windows user, so please include all necessary Terminal instructions (e.g., to change to the correct directory).  Thanks in advance.
 
* I would like to install [[olpc:Adobe Flash|Adobe Flash]] Player in order to access the learn-to-read website www.starfall.com with Browser.  (i) Can the Sugar Browser run the Adobe Flash Player plug-in?  (ii) If so, please modify the YUM instructions from Adobe (copied below) as needed for the Sugar environment.  I'm a Windows user, so please include all necessary Terminal instructions (e.g., to change to the correct directory).  Thanks in advance.
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:First, see the [[Wiki Team/Resources]] page.
 
:First, see the [[Wiki Team/Resources]] page.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
===on Submitting a bug===
 
===on Submitting a bug===
 
:Please report problems or bugs on '''[[Submit_Bugs/Problems| Submit Bugs/Problems page]]'''.
 
:Please report problems or bugs on '''[[Submit_Bugs/Problems| Submit Bugs/Problems page]]'''.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
===on Releases===
 
===on Releases===
:First, see this page, [[{{Upcoming Stable Release}}/Roadmap]].
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:First, see these pages: [[Development Team/Release]], [[{{Upcoming Stable Release}}/Roadmap]], and [[Features/Policy]].
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
===on Distributions===
 
===on Distributions===
:First, see the '''[[Downloads]]''' and '''[[Supported systems]]''' pages.
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:First, see the '''[[Supported systems]]''' and '''[[:Category:Supported systems]]''' pages.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
* Live CD in Spanish
 
* Live CD in Spanish
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:First, see the '''[[Supported systems]]''' page.
 
:First, see the '''[[Supported systems]]''' page.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
=== on Sugar activities===
 
=== on Sugar activities===
 
:First, see the [[Activity Team]] pages.
 
:First, see the [[Activity Team]] pages.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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* Hello, We're trying to use the Jukebox Activity to play a CD, is this possible?  We would think so, but how can this be done?  We have tried and tried, and looked and looked around the help pages though cannot find the answer.  This feature would be very beneficial to us.  We very much forward to contributing to the Sugar community.  Any help you could provide would be greatly appreciated!  Best regards,  Andy & Kaitlyn (4 years old) Paullin [[User:Andy Paullin|Andy Paullin]] 03:36, 17 January 2013 (EST)
    
* I downloaded Sugar on a Stick and ran it on my computer -- however, the project I'm working with is about the Calculate activity. I found how to download the Calculate activity from your Activities page, however I don't know how to take that downloaded activity and incorporate it into my USB device/environment. So my question is: How can I take a downloaded activity and use it with Sugar on a Stick?
 
* I downloaded Sugar on a Stick and ran it on my computer -- however, the project I'm working with is about the Calculate activity. I found how to download the Calculate activity from your Activities page, however I don't know how to take that downloaded activity and incorporate it into my USB device/environment. So my question is: How can I take a downloaded activity and use it with Sugar on a Stick?
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*: ... Scratch lacks Sugar integration but it does have the benefit that you can store and retrieve Scratch in file folders which the user can setup. Unfortunately this does require some help with setting up files under Linux and giving the user write permission on those files. The plus side of all of this is that the user can read and write to a USB memory stick and share Scratch files with Scratch on other computers....  Rated 4 out of 5 stars by Bill on February 28, 2010
 
*: ... Scratch lacks Sugar integration but it does have the benefit that you can store and retrieve Scratch in file folders which the user can setup. Unfortunately this does require some help with setting up files under Linux and giving the user write permission on those files. The plus side of all of this is that the user can read and write to a USB memory stick and share Scratch files with Scratch on other computers....  Rated 4 out of 5 stars by Bill on February 28, 2010
 
*:: Is this correct?  Is such setup also required to use the Scratch included on the Blueberry SoaS?  If so, please add a wiki section containing specific instructions for performing this setup in Terminal.  The Scratch activities page should also link to the instructions. - [[User:David Kergyl|David Kergyl]] 16:36, 11 March 2010 (UTC)
 
*:: Is this correct?  Is such setup also required to use the Scratch included on the Blueberry SoaS?  If so, please add a wiki section containing specific instructions for performing this setup in Terminal.  The Scratch activities page should also link to the instructions. - [[User:David Kergyl|David Kergyl]] 16:36, 11 March 2010 (UTC)
*::: '''Thank you''' David for you contributions to the wiki both here and elsewhere! While you have entered your questions at appropriate places in the wiki for their future reference, if you accompany your question with a post to either of these [[Sugar Labs/Communication channels#Mailing Lists|mailing lists]], [http://lists.sugarlabs.org/listinfo/iaep It's An Education Project, IAEP] (for general), or [http://lists.sugarlabs.org/listinfo/sugar-devel sugar-devel] (for development-related) discussions, you will reach many more Sugar Labs followers who are not currently following changes on this wiki.  We can then reference the discussion thread in the wiki and also provide a consolidated summary. --[[User:FGrose|FGrose]] 17:25, 11 March 2010 (UTC)
      
* Please add a Scratch activity page on the Sugar Labs wiki, with a link to [[olpc:Scratch|Scratch]].  --[[User:David Kergyl|David Kergyl]] 21:55, 13 March 2010 (UTC)
 
* Please add a Scratch activity page on the Sugar Labs wiki, with a link to [[olpc:Scratch|Scratch]].  --[[User:David Kergyl|David Kergyl]] 21:55, 13 March 2010 (UTC)
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:First, see the [[Deployment Team]] pages.
 
:First, see the [[Deployment Team]] pages.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
    
=== on Sugar Labs===
 
=== on Sugar Labs===
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:Since we started Sugar Labs, we have been receiving a number of requests for help: porting Sugar to new distributions; tuning Sugar on a specific hardware platform; developing specific Sugar activity; helping with support in specific deployments, etc. Please use this page both to make requests and respond to requests for help.
 
:Since we started Sugar Labs, we have been receiving a number of requests for help: porting Sugar to new distributions; tuning Sugar on a specific hardware platform; developing specific Sugar activity; helping with support in specific deployments, etc. Please use this page both to make requests and respond to requests for help.
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* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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<!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  Supply a  leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
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===[[Request_New_Features|Requesting New Features]]===
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: If you want more out of Sugar,
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: Please visit [[Request_New_Features|Request New Features]] or [[Wish list]].
    
[[Category:General public]]
 
[[Category:General public]]
 
[[Category:Help]]
 
[[Category:Help]]

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