Changes

= Moderating Reviews =

= Moderating Reviews =

What are we looking for in moderating reviews?

Guidelines for in moderating reviews:

* Ratings that don't include any comments - we delete.

* Ratings that don't include any comments – delete.

* Empty comments - delete

* Empty comments – delete

* Profanity, slander, personal attacks - delete

* Profanity, slander, personal attacks – delete

* Negative reviews are OK but with substantiated reason

* Negative reviews – OK but with substantiated reason

* Positive reviews are OK but with substantiated reason

* Positive reviews – OK but with substantiated reason

* Comments such as "great", "wonderful", "bad" with no further explanation - delete

* Comments such as "great", "wonderful", "bad" with no further explanation – delete

* Obvious spam

* Obvious spam – delete

* Duplicate reviews from the same reviewer (historically this has happened)

* Duplicate reviews from the same reviewer – delete

* What if they include a URL? Likely to delete but use judgement

* Reviews that include a URL – use judgment, but probable delete

* What if they contain an email? Even more likely to delete

* Reviews that contain an email address – use judgment, but probable delete

* What about other languages? Attempt to use an [http://babelfish.av.com web translation service], if you can generally understand it and it's OK. Approve it. Otherwise, wait until a native language speaker can review it.

* If the review is in a language in which you are not fluent, try using a [http://babelfish.av.com web translation service]; if you can generally understand it and it's OK, approve it. Otherwise, leave it for a native language speaker to review

* Support questions should generally be in the forums, but if they are also reviewing it -- approve.

* Support questions that also contain reviews – approve

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