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New page: Goals of the Help Activity # Provide users with easy access to documentation and manuals # Let people understand that Sugar is a Community Project and that we would like their help # I...
Goals of the Help Activity
# Provide users with easy access to documentation and manuals
# Let people understand that Sugar is a Community Project and that we
would like their help
# Invite users to join the community by asking a question
# Make visible the fact that we are real people
User Experience
I am hoping our design people will help here. I think it should be a
blurb about being a community project, invitation to as a question and
a link to the manual in a reader.
Asking a Question
We don't have a email client so we'll need people to ask a question on
a web page. We'll need to explain to them that they can't use it if
they are offline.
We should ask for the email address so we can answer them.
For a first iteration questions will be directed to IAEP and community
members will be asked to reply. Replying with a link to an FAQ or
Wiki page with an answer is to be encouraged.
If we get into any sort of dialog with the question we should invite
them to subscribe to IAEP and to help the community.
# Provide users with easy access to documentation and manuals
# Let people understand that Sugar is a Community Project and that we
would like their help
# Invite users to join the community by asking a question
# Make visible the fact that we are real people
User Experience
I am hoping our design people will help here. I think it should be a
blurb about being a community project, invitation to as a question and
a link to the manual in a reader.
Asking a Question
We don't have a email client so we'll need people to ask a question on
a web page. We'll need to explain to them that they can't use it if
they are offline.
We should ask for the email address so we can answer them.
For a first iteration questions will be directed to IAEP and community
members will be asked to reply. Replying with a link to an FAQ or
Wiki page with an answer is to be encouraged.
If we get into any sort of dialog with the question we should invite
them to subscribe to IAEP and to help the community.