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= Moderating Reviews =
 
= Moderating Reviews =
What are we looking for in moderating reviews?
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Guidelines for in moderating reviews:
* Ratings that don't include any comments - we delete.
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* Ratings that don't include any comments delete.
* Empty comments - delete
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* Empty comments delete
* Profanity, slander, personal attacks - delete
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* Profanity, slander, personal attacks delete
* Negative reviews are OK but with substantiated reason
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* Negative reviews OK but with substantiated reason
* Positive reviews are OK but with substantiated reason
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* Positive reviews OK but with substantiated reason
* Comments such as "great", "wonderful", "bad" with no further explanation - delete
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* Comments such as "great", "wonderful", "bad" with no further explanation delete
* Obvious spam
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* Obvious spam – delete
* Duplicate reviews from the same reviewer (historically this has happened)
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* Duplicate reviews from the same reviewer – delete
* What if they include a URL? Likely to delete but use judgement
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* Reviews that include a URL – use judgment, but probable delete
* What if they contain an email? Even more likely to delete
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* Reviews that contain an email address – use judgment, but probable delete
* What about other languages? Attempt to use an [http://babelfish.av.com web translation service], if you can generally understand it and it's OK. Approve it. Otherwise, wait until a native language speaker can review it.
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* If the review is in a language in which you are not fluent, try using a [http://babelfish.av.com web translation service]; if you can generally understand it and it's OK, approve it. Otherwise, leave it for a native language speaker to review
* Support questions should generally be in the forums, but if they are also reviewing it -- approve.
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* Support questions that also contain reviews – approve
    
[[Category:Activity]]
 
[[Category:Activity]]
 
[[Category:HowTo]]
 
[[Category:HowTo]]

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