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− | How to send an email to report a bug | + | === How to send an email to report a bug === |
| | | |
| # Enter sugar-devel@lists.sugarlabs.org in the To: line. | | # Enter sugar-devel@lists.sugarlabs.org in the To: line. |
| # Write a short but through explanation of the error in the Subject line. | | # Write a short but through explanation of the error in the Subject line. |
| # In the body of the email describe the error completely. | | # In the body of the email describe the error completely. |
− | * Include the versions of all your software and hardware (if you know it). | + | ::* Include the versions of all your software and hardware (if you know it). |
− | * Report the steps you took. | + | ::* Report the steps you took. |
− | * Explain what you thought was going to happen and what actually happened. | + | ::* Explain what you thought was going to happen and what actually happened. |
− | * Also add anything else that relates to the problem and make sure it is appropriate. | + | ::* Also add anything else that relates to the problem and make sure it is appropriate. |
| # Attach any log files or screenshots of the error. | | # Attach any log files or screenshots of the error. |
| # Look the email over once and make sure you haven’t forgotten anything, and then send the email. | | # Look the email over once and make sure you haven’t forgotten anything, and then send the email. |
| | | |
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− | Attaching log files to email through Sugar. | + | ==== Attaching log files to email through Sugar. ==== |
− | # In Sugar find your Log.
| + | |
− | # Find the error in your Log.
| + | 1. In Sugar find your Log.<br /> |
− | # Click on the Log symbol on the top left-hand corner.
| + | [[File:Emailbug01.jpg|Find Log]]<br /> |
− | # There you will find a keep button. Click on it to create a text clipping.
| + | <br />2. Find the error in your Log.<br /> |
− | # The text clipping will be in your Journal.
| + | [[File:emailbug02.jpg|Find error]]<br /> |
− | # Go to Browse.
| + | <br />3. Click on the Log symbol on the top left-hand corner.<br /> |
− | # Sign into your email.
| + | [[File:emailbug03.jpg|Click Log symbol]]<br /> |
− | # Compose a new email.
| + | <br />4. There you will find a keep button. Click on it to create a text clipping.<br /> |
− | # Enter all the text needed in your email.
| + | [[File:emailbug04.jpg|Create text clipping]]<br /> |
− | # Click on Browse.
| + | <br />5. The text clipping will be in your Journal.<br /> |
− | # Attach the text clipping to your email.
| + | [[File:emailbug05.jpg|Text clipping in Journal]]<br /> |
− | # Your attachment is ready.
| + | <br />6. Go to Browse.<br /> |
| + | [[File:emailbug06.jpg|Browse]]<br /> |
| + | <br />7. Sign into your email.<br /> |
| + | [[File:emailbug07.jpg|Sign in]]<br /> |
| + | <br />8. Compose a new email.<br /> |
| + | [[File:emailbug08.jpg|New email]]<br /> |
| + | <br />9. Enter all the text needed in your email.<br /> |
| + | <br />10. Click on browse.<br /> |
| + | [[File:emailbug10.jpg|Browse for file]]<br /> |
| + | <br />11. Attach the text clipping to your email.<br /> |
| + | [[File:emailbug11.jpg|Attach clipping]]<br /> |
| + | <br />12. Your attachment is ready.<br /> |
| + | [[File:emailbug12.jpg|End result]] |
| + | |
| + | |
| + | [[Category:BugSquad]] |