Sugar Labs

Infrastructure Team/Contacts: Difference between revisions

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== Support and administrative requests ==
== Support and administrative requests ==
'''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.


;User accounts
;User accounts
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;Other requests
;Other requests
:<sysadmin AT sugarlabs DOT org>
:<sysadmin AT sugarlabs DOT org>
Sending email to these contacts automatically opens a ticket in our [[Service/rt|request tracker system]]. '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.


== Team Contacts ==
== Team Contacts ==


* Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
* Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems
* IRC: [http://chat.sugarlabs.org #sugar on FreeNode]
* Matrix: https://matrix.to/#/#sugar-systems:matrix.org


== Services status ==
== Services status ==


http://identi.ca/group/sugarlabsstatus
Notifications for planned service outages are posted ahead of time on our
 
This Identi.ca feed sends updates about the health status of all our
services and machines.  Subscribe if you want to be notified.
 
Notifications for planned service outages are also posted ahead of time on our
"It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).
"It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).


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For urgent matters, the core Sugar Labs sysadmins are:
For urgent matters, the core Sugar Labs sysadmins are:


* [[User:Bernie|Bernie Innocenti]], '''bernie''' on [http://chat.sugarlabs.org/ #sugar], PGP [http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0x71FF4BAC 71FF4BAC]
* [[User:Bernie|Bernie Innocenti]], '''bernie_''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://codewiz.org/pub/bernie_pgp_pubkey.asc 0BE2781CFC7F1BA4]
* [[User:Dogi|Stefan Unterhauser]], '''dogi''' on [http://chat.sugarlabs.org/ #sugar] or [http://mibbit.com/?channel=%23treehouse&server=irc.oftc.net #treehouse]
* Alex Perez, '''MrBIOS''' on #sugar / FreeNode
[http://keys.sugarlabs.org:11371/pks/lookup?op=vindex&search=0xE810E9C1 E810E9C1]
* [[User:Scg|Samuel Cantero]], '''scg''' on [http://chat.sugarlabs.org/ #sugar]
* [[User:Sebastian|Sebastian Silva]], '''icarito''' on [http://chat.sugarlabs.org/ #sugar]
* [[User:SAMdroid|Sam Parkinson]], '''samdroid''' on [http://chat.sugarlabs.org/ #sugar]
 
* [[User:Srevin03|Srevin Saju]], '''srevinsaju''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://people.sugarlabs.org/~srevinsaju/pub/srevinsaju_pgp_key.asc 1007816766D390D7]
For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.
For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.
== We Care (tm) ==
[[Image:Barbeque computer.jpg]]
[[Category:Contact]]
Retrieved from "https://wiki.sugarlabs.org/go/Infrastructure_Team/Contacts"