Difference between revisions of "Infrastructure Team/Contacts"

Revision as of 21:13, 8 November 2011

Team Home · Join · Contacts · Resources · FAQ · Roadmap · To Do · Meetings

Team coordinator

Bernie Innocenti

Support and administrative requests

User accounts: <accounts AT sugarlabs DOT org>; See also Service/Account

Sugar Labs web site and wiki: <webmaster AT sugarlabs DOT org>; See also Service/wiki

Git project hosting: <gitmaster AT sugarlabs DOT org>; See also Service/git

Sugar Planet: <planetmaster AT sugarlabs DOT org>; See also Sysadmin/Planet_syndication_request, Service/planet

DNS administration: <hostmaster AT sugarlabs DOT org>; See also Service/Nameservers

Other system administration requests: <sysadmin AT sugarlabs DOT org>

Sending email to these contacts automatically opens a ticket in our request tracker system. Please, do not cc multiple administrative contacts in the same email. If you do not receive an answer within 48 hours, please ping one of us by email or IRC.

Team Contacts

Infrastructure Team mailing-list: http://lists.sugarlabs.org/listinfo/systems
IRC: #sugar on FreeNode

Services status

http://identi.ca/group/sugarlabsstatus

This Identi.ca feed sends updates about the health status of all our services and machines. Subscribe if you want to be notified.

Notifications for planned service outages are also posted ahead of time on our "It's An Education Project" (iaep) list (check the Mailing Lists page).

Sysadmin Contacts

For problems with a specific service (e.g. this wiki): consult the specific Service page for a list of sysadmin contacts
For problems with a server (e.g. sunjammer: consult the specific Machine page for a list of sysadmin contacts
For anything else: your friendly sysadmins for sugarlabs.org can be contacted at <sysadmin AT sugarlabs DOT org>

Core admins

For urgent matters, the core Sugar Labs sysadmins are:

Bernie Innocenti, bernie on #sugar, PGP 71FF4BAC
Stefan Unterhauser, dogi on #sugar or #treehouse
Sascha Silbe, silbe on #sugar
Raul Gutierrez Segales, rgs on #sugar, PGP E810E9C1

For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.

We Care (tm)

@@ Line 2: / Line 2: @@
 {{TOCright}}
-== Coordinators ==
+== Team coordinator ==
 {{:Infrastructure Team/Coordinator}}
 == Support and administrative requests ==
+;User accounts
+:<accounts AT sugarlabs DOT org>
+:See also [[Service/Account]]
+;Sugar Labs web site and wiki
+:<webmaster AT sugarlabs DOT org>
+:See also [[Service/wiki]]
+;Git project hosting
+:<gitmaster AT sugarlabs DOT org>
+:See also [[Service/git]]
+;Sugar Planet
+:<planetmaster AT sugarlabs DOT org>
+:See also [[Sysadmin/Planet_syndication_request]], [[Service/planet]]
 ;DNS administration
@@ Line 11: / Line 27: @@
 :See also [[Service/Nameservers]]
-;Sugar Planet
+;Other system administration requests
-:<planetmaster AT sugarlabs DOT org>
+:<sysadmin AT sugarlabs DOT org>
-:See also [[Sysadmin/Planet_syndication_request]]
-;Accounts
+Sending email to these contacts automatically opens a ticket in our [[Service/rt|request tracker system]]. '''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
-:<sysadmin AT sugarlabs DOT org>
-:See also [[Service/Account]]
 == Team Contacts ==
@@ Line 31: / Line 44: @@
 services and machines.  Subscribe if you want to be notified.
-Notificiations for planned service outages are also posted ahead of time on our
+Notifications for planned service outages are also posted ahead of time on our
 "It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).