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Line 1: − + − + − + − + − + − + − # In Sugar find your Log.+ − # Find the error in your Log.+ − # Click on the Log symbol on the top left-hand corner.+ − # There you will find a keep button. Click on it to create a text clipping.+ − # The text clipping will be in your Journal.+ − # Go to Browse.+ − # Sign into your email.+ − # Compose a new email.+ − # Enter all the text needed in your email.+ − # Click on Browse.+ − # Attach the text clipping to your email.+ − # Your attachment is ready.+ + + + + + + + + + + + + + + +
BugSquad/Email Bug Report (view source)
Revision as of 20:43, 23 December 2013
, 20:43, 23 December 2013no edit summary
How to send an email to report a bug
=== How to send an email to report a bug ===
# Enter sugar-devel@lists.sugarlabs.org in the To: line.
# Enter sugar-devel@lists.sugarlabs.org in the To: line.
# Write a short but through explanation of the error in the Subject line.
# Write a short but through explanation of the error in the Subject line.
# In the body of the email describe the error completely.
# In the body of the email describe the error completely.
* Include the versions of all your software and hardware (if you know it).
::* Include the versions of all your software and hardware (if you know it).
* Report the steps you took.
::* Report the steps you took.
* Explain what you thought was going to happen and what actually happened.
::* Explain what you thought was going to happen and what actually happened.
* Also add anything else that relates to the problem and make sure it is appropriate.
::* Also add anything else that relates to the problem and make sure it is appropriate.
# Attach any log files or screenshots of the error.
# Attach any log files or screenshots of the error.
# Look the email over once and make sure you haven’t forgotten anything, and then send the email.
# Look the email over once and make sure you haven’t forgotten anything, and then send the email.
Attaching log files to email through Sugar.
==== Attaching log files to email through Sugar. ====
1. In Sugar find your Log.<br />
[[File:Emailbug01.jpg|Find Log]]<br />
<br />2. Find the error in your Log.<br />
[[File:emailbug02.jpg|Find error]]<br />
<br />3. Click on the Log symbol on the top left-hand corner.<br />
[[File:emailbug03.jpg|Click Log symbol]]<br />
<br />4. There you will find a keep button. Click on it to create a text clipping.<br />
[[File:emailbug04.jpg|Create text clipping]]<br />
<br />5. The text clipping will be in your Journal.<br />
[[File:emailbug05.jpg|Text clipping in Journal]]<br />
<br />6. Go to Browse.<br />
[[File:emailbug06.jpg|Browse]]<br />
<br />7. Sign into your email.<br />
[[File:emailbug07.jpg|Sign in]]<br />
<br />8. Compose a new email.<br />
[[File:emailbug08.jpg|New email]]<br />
<br />9. Enter all the text needed in your email.<br />
<br />10. Click on browse.<br />
[[File:emailbug10.jpg|Browse for file]]<br />
<br />11. Attach the text clipping to your email.<br />
[[File:emailbug11.jpg|Attach clipping]]<br />
<br />12. Your attachment is ready.<br />
[[File:emailbug12.jpg|End result]]
[[Category:BugSquad]]