Infrastructure Team/Contacts: Difference between revisions

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 {{TOCright}}
-== Coordinator ==
+== Team coordinator ==
 {{:Infrastructure Team/Coordinator}}
-== Services status ==
+== Support and administrative requests ==
-http://identi.ca/group/sugarlabsstatus
+'''Please, do not cc multiple administrative contacts in the same email.''' If you do not receive an answer within 48 hours, please ping one of us by email or IRC.
-This Identi.ca feed sends updates about the health status of all our
+;User accounts
-services and machines.  Subscribe if you want to be notified.
+:<accounts AT sugarlabs DOT org>
+:See also [[Service/Account]]
-== Sysadmins ==
+;Sugar Labs web site and wiki
+:<webmaster AT sugarlabs DOT org>
+:See also [[Service/wiki]]
-Your friendly sysadmins for <code>sugarlabs.org</code> can be contacted at <hostmaster ''at'' sugarlabs.org>.
+;Git project hosting
+:<gitmaster AT sugarlabs DOT org>
+:See also [[Service/git]]
-The sysadmins are:
+;Sugar Planet
+:<planetmaster AT sugarlabs DOT org>
+:See also [[Sysadmin/Planet_syndication_request]], [[Service/planet]]
-* @solarsail
+;DNS Management and Domains Registration
-** [[User:Bernie|Bernie Innocenti]]
+:<hostmaster AT sugarlabs DOT org>
-** Ivan Krstic
+:See also [[Service/Nameservers]]
-** Noah Kantrowitz
-* @develer
+;Other requests
-** [[User:Bernie|Bernie Innocenti]]
+:<sysadmin AT sugarlabs DOT org>
-** Stefano Fedrigo <aleph ''at'' develer.com>
-** Lorenzo Mancini <lmancini ''at'' develer.com>
-* @osuosl
+== Team Contacts ==
-** OSL Support <support ''at'' osuosl.org>
-=== Wiki and Web-related services (Mediawiki) ===
+* Infrastructure Team mailing-list: https://lists.sugarlabs.org/listinfo/systems
+* Matrix: https://matrix.to/#/#sugar-systems:matrix.org
-URL: http://sugarlabs.org/
+== Services status ==
-Hosted on '''solarsail'''.
-Technical contact: <webmaster ''at'' sugarlabs.org>.
-The wikimasters and webmasters are:
-* Ivan Krstic
-* [[User:Bernie|Bernie Innocenti]]
-=== Mailing lists (Mailman) ===
-URL: http://lists.sugarlabs.org/
-Systems Administrators: http://lists.sugarlabs.org/listinfo/systems
-Hosted on '''solarsail'''.
-Technical contact for mail and aliases: <postmaster ''at'' sugarlabs.org>.
-The postmasters are:
-* Ivan Krstic
-* [[User:Bernie|Bernie Innocenti]]
-=== Bug Tracker (trac) ===
-URL: http://dev.sugarlabs.org/
-Hosted on '''solarsail'''.
-The bugmasters are:
-* Ivan Krstic
-* [[User:Bernie|Bernie Innocenti]]
-=== Git project hosting (Gitorious) ===
-URL: http://git.sugarlabs.org/
-Hosted by '''OSL'''.
-Technical contact: <gitmaster ''at'' sugarlabs.org>.
-The gitmasters are:
-* Lance Albertson
-* [[User:Bernie|Bernie Innocenti]]
-* [[User:LFaraone|Luke Faraone]]
-=== Planet Sugar (planetplanet) ===
-URL: http://planet.sugarlabs.org/
-Hosted on '''solarsail'''
-For requests regarding Planet Sugar, please contact <planetmaster ''at'' sugarlabs.org>.
+Notifications for planned service outages are posted ahead of time on our
+"It's An Education Project" (iaep) list (check the [http://wiki.sugarlabs.org/go/Mailing_Lists#General_Lists Mailing Lists] page).
-The planet masters are:
+== Sysadmin Contacts ==
-* Ivan Krstic
-* [[User:Bernie|Bernie Innocenti]]
-= We Care (tm) =
+;For problems with a specific service (e.g. [[Service/wiki|this wiki]]): consult the specific [[Service]] page for a list of sysadmin contacts
+;For problems with a server (e.g. [[Machine/sunjammer|sunjammer]]): consult the specific [[Machine]] page for a list of sysadmin contacts
+;For anything else: your friendly sysadmins can be contacted at '''<sysadmin ''AT'' sugarlabs ''DOT'' org>'''
-[[Image:Barbeque computer.jpg]]
+== Core admins ==
+For urgent matters, the core Sugar Labs sysadmins are:
-[[Category:Contact]]
+* [[User:Bernie|Bernie Innocenti]], '''bernie_''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://codewiz.org/pub/bernie_pgp_pubkey.asc 0BE2781CFC7F1BA4]
+* Alex Perez, '''MrBIOS''' on #sugar / FreeNode
+* [[User:Scg|Samuel Cantero]], '''scg''' on [http://chat.sugarlabs.org/ #sugar]
+* [[User:SAMdroid|Sam Parkinson]], '''samdroid''' on [http://chat.sugarlabs.org/ #sugar]
+* [[User:Srevin03|Srevin Saju]], '''srevinsaju''' on [https://chat.sugarlabs.org/ #sugar], PGP [https://people.sugarlabs.org/~srevinsaju/pub/srevinsaju_pgp_key.asc 1007816766D390D7]
+For any non-urgent business, preferably use the official administrative contacts instead of contacting any individual system administrator directly.