Difference between revisions of "Find help"

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(Discover The Undiscoverable)
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<noinclude>{{Translations | [[Sugar help|english]] &#124; [[Sugar help/lang-pt|português]] &#124; [[Sugar help/lang-es|español]] &#124; }}</noinclude>
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{{Obsolete}}
==Finding help==
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<noinclude>{{Translations | [[Sugar help|english]] &#124; [[Sugar help/lang-pt|português]] &#124; [[Sugar help/lang-es|español]] &#124; }}</noinclude>__TOC__
 
Begin by reviewing the navigation bar on the far left of every page of this wiki.  Each section with a triangle ▸ will expand ▾ to reveal common destinations.
 
Begin by reviewing the navigation bar on the far left of every page of this wiki.  Each section with a triangle ▸ will expand ▾ to reveal common destinations.
# Open the '''Sugar''' section, if necessary. <!-- It is open by default. -->
 
# Follow the '''[[Getting Started |Get started]]''' link under '''Sugar''', to study the page [[Getting Started]].
 
:* There you will find [http://en.flossmanuals.net/sugar Sugar manual], recommended reading for all!
 
:* And you will find links to tutorials, videos and, importantly, current release notes.
 
  
===Review [[Sugar Labs/FAQ|Sugar Labs FAQs]]===
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* Follow the '''[[Getting Started |Get started]]''' link to study the [[Getting Started]] page.
There is a compilation of the team '''frequently asked questions''' (FAQs).
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* See [http://en.flossmanuals.net/sugar Sugar manual], which is recommended reading for all!
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* Visit [[Getting Started/Explore]], where you will also find links to tutorials, videos, and some Activity descriptions.
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* See the [[{{Current Stable Release}}/Notes|Release notes]].
  
 
===View wiki [[Special:Categories|categories]]===
 
===View wiki [[Special:Categories|categories]]===
 
Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at [[Special:Categories|Categories]].)
 
Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at [[Special:Categories|Categories]].)
:Have a look at the foot of this page, it has the tag '''Help'''. If you click on the tag, it will take you to an index of all other pages tagged '''Help.'''
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:For example, look at the foot of this page: it has the tag '''Help'''. If you click on the tag, it will take you to an index of all other pages tagged '''Help.'''
  
:You can see all the pages tagged 'FAQ' by following this link '''[[:Category:FAQ]]''' - an index to all FAQ pages ('''with links for new questions''').
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:You can see all the pages tagged 'FAQ' by following this link '''[[:Category:FAQ]]''', which takes you to an index of all of the FAQ pages. There is a link on each FAQ page for asking new questions.
  
:Similarly, '''[[:Category:Help]]''' shows pages tagged as 'Help', and  '''[[:Category:HowTo]]''' - pages tagged as 'HowTo'.
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:Similarly, '''[[:Category:Help]]''' shows pages tagged as 'Help', and  '''[[:Category:HowTo]]''' shows pages tagged as 'HowTo'.
  
===Discover [[The Undiscoverable]]===
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===Review [[Sugar Labs/FAQ|Sugar Labs FAQs]]===
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There is a compilation of [[Sugar Labs/FAQ|'''frequently asked questions''' (FAQs)]] indexed by category.
  
We have tried hard to make it easy for children to [[Discovery|discover]] what they can do with Sugar software without being told. But that isn't always possible. So we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.
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===Discover [[The Undiscoverable|the undiscoverable]]===
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We have tried hard to make it easy for children to [[Discovery|discover]] what they can do with Sugar software without being told. But that isn't always possible. So on '''[[The Undiscoverable]]''' page we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.
  
 
===OLPC Project Help and Information===
 
===OLPC Project Help and Information===
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* [[OLPC:Support|Support]], for more support mechanisms,
 
* [[OLPC:Support|Support]], for more support mechanisms,
 
* [[OLPC::Category:OLPC FAQ|:Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order).
 
* [[OLPC::Category:OLPC FAQ|:Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order).
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===Sugar [[Glossary|glossary]]===
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There is a [[Glossary|glossary with commonly used acronyms available here]].
  
 
===Communication and Forums===
 
===Communication and Forums===
* [[Sugar Labs/Communication channels]]
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: (See [[Sugar Labs/Communication channels]] for more details.)
 
* [http://chat.sugarlabs.org/ Ask questions in an live chat room for Sugar]
 
* [http://chat.sugarlabs.org/ Ask questions in an live chat room for Sugar]
 
:: This chat room starts in your browser. (Notice that <span class="plainlinks">[http://chat.sugarlabs.org/ Chat]</span> is on the top navigation bar of all pages of this wiki.)
 
:: This chat room starts in your browser. (Notice that <span class="plainlinks">[http://chat.sugarlabs.org/ Chat]</span> is on the top navigation bar of all pages of this wiki.)
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* [https://socialhelp.sugarlabs.org/ Social Help] - A new forum for asking questions about Sugar or Sugar Activities.
 
* The official OLPC community support forum, forum.laptop.org http://en.forum.laptop.org/
 
* The official OLPC community support forum, forum.laptop.org http://en.forum.laptop.org/
* The Fedora community has an active forum http://www.fedoraforum.org/
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* The Fedora community has an active forum, http://www.fedoraforum.org/
  
===[[Service]]===
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===Sugar Labs infrastructure===
There is an index to Sugar Labs infrastructure services.
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* [[Wiki_Team/Resources#Sugar_Labs_Wiki_Guide|Wiki editing guide]]
 
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* [[Service|Infrastructure services index]]
===Sugar [[Glossary|glossary]]===
 
There is a [[Glossary|glossary with commonly used acronyms available here]].
 
  
 
===Former help sites===
 
===Former help sites===
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* http://launchpad.net/soas
 
* http://launchpad.net/soas
  
==[[Help Requests|Request help]]==
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==[[Request help]]==
:If you have not found the answer you need here, try [[Help Requests]].
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:If you have not found the answer you need here, try [[Request help]].
  
  
 
[[Category:Help]]
 
[[Category:Help]]

Latest revision as of 14:31, 14 May 2016

Stop hand.png NOTE:
The content of this page is considered
DEPRECATED and OBSOLETE
It is preserved for historical research, along with its talk page.
english | português | español | HowTo [ID# 98462] 

Begin by reviewing the navigation bar on the far left of every page of this wiki. Each section with a triangle ▸ will expand ▾ to reveal common destinations.

View wiki categories

Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at Categories.)

For example, look at the foot of this page: it has the tag Help. If you click on the tag, it will take you to an index of all other pages tagged Help.
You can see all the pages tagged 'FAQ' by following this link Category:FAQ, which takes you to an index of all of the FAQ pages. There is a link on each FAQ page for asking new questions.
Similarly, Category:Help shows pages tagged as 'Help', and Category:HowTo shows pages tagged as 'HowTo'.

Review Sugar Labs FAQs

There is a compilation of frequently asked questions (FAQs) indexed by category.

Discover the undiscoverable

We have tried hard to make it easy for children to discover what they can do with Sugar software without being told. But that isn't always possible. So on The Undiscoverable page we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.

OLPC Project Help and Information

OLPC represents by far the largest Sugar deployments. For general help and information about the OLPC Project, please see these links at the OLPC Wiki:

Sugar glossary

There is a glossary with commonly used acronyms available here.

Communication and Forums

(See Sugar Labs/Communication channels for more details.)
This chat room starts in your browser. (Notice that Chat is on the top navigation bar of all pages of this wiki.)

Sugar Labs infrastructure

Former help sites

On these sites, you can find the description of some old problems, but they are no longer maintained by the Sugar Labs community:

Request help

If you have not found the answer you need here, try Request help.