BugSquad/Triage Guide/Stock Responses

If the bug is a duplicate

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find.

If the bug is a duplicate and need further information

Thanks for taking the time to report this bug. This particular bug has already been reported into our bug tracking system, but the maintainers need more information to fix the bug. Could you please answer the questions in the other report in order to help the developers?

The bug report need some logs

Thanks for taking the time to report this bug. Without logs from the bug it's very hard to determine what caused it. Can you get us logs? Please see sugarlabs.org/go/BugSquad/GetLogs for more information on how to do so. Thanks in advance!

If the bug is a crasher and no stack trace is provided

Thanks for taking the time to report this bug. Without a stack trace from the crash it's very hard to determine what caused it. Can you get us a stack trace? Please see http://live.gnome.org/GettingTraces for more information on how to do so. Thanks in advance!

If the bug is not described well

Thanks for taking the time to report this bug. This bug report isn't very useful because it doesn't describe the bug well. If you have time and can still reproduce the bug, please read http://bugzilla.gnome.org/bug-HOWTO.html and add a more useful description to this bug.

If the bug is not described well and it's a crasher

Thanks for taking the time to report this bug. This bug report isn't very useful because it doesn't describe the bug well. If you have time and can still reproduce the bug, please read http://bugzilla.gnome.org/bug-HOWTO.html and add a description of how to reproduce this bug.

You'll also need to add a stack trace; please see http://live.gnome.org/GettingTraces for more information about how to do so. Thanks in advance!

If the stack trace is incomplete or without debugging symbols

Thanks for taking the time to report this bug. Unfortunately, that stack trace is missing some elements that will help a lot to solve the problem, so it will be hard for the developers to fix that crash. Can you get us a stack trace with debugging symbols? Please see http://live.gnome.org/GettingTraces for more information on how to do so. Thanks in advance!

If the bug is in an obsolete version of the application

Thanks for taking the time to report this bug. However, you are using a version that is too old and not supported anymore. GNOME developers are no longer working on that version, so unfortunately there will not be any bug fixes for the version that you use.

By upgrading to a newer version of GNOME you could receive bug fixes and new functionality. You may need to upgrade your Linux distribution to obtain a newer version of GNOME. Please feel free to reopen this bug if the problem still occurs with a newer version of GNOME.

If the bug is not in Sugar

Thanks for taking the time to report this bug. However, this application does not track its bugs in the GNOME bugzilla. We kindly ask you to report the bug to the application authors. For a selective list of other bug tracking systems please consult http://live.gnome.org/Bugsquad/TriageGuide/NonGnome.

If the affected third party application has a bug tracking system you should investigate whether a bug for the reported issue is already filed in this system. If it has not been filed yet please do so. Also ensure that both bug reports contain a link to each other. Thanks in advance!