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| − | <noinclude>{{Translations | [[Sugar help|english]] | [[Sugar help/lang-pt|português]] | [[Sugar help/lang-es|español]] | }} | + | {{Obsolete}} |
| − | {{TOCright}}</noinclude>
| + | <noinclude>{{Translations | [[Sugar help|english]] | [[Sugar help/lang-pt|português]] | [[Sugar help/lang-es|español]] | }}</noinclude>__TOC__ |
| | + | Begin by reviewing the navigation bar on the far left of every page of this wiki. Each section with a triangle ▸ will expand ▾ to reveal common destinations. |
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| − | ==Finding answers to help==
| + | * Follow the '''[[Getting Started |Get started]]''' link to study the [[Getting Started]] page. |
| − | For general help on Sugar or about Sugar Labs, please see also
| + | * See [http://en.flossmanuals.net/sugar Sugar manual], which is recommended reading for all! |
| | + | * Visit [[Getting Started/Explore]], where you will also find links to tutorials, videos, and some Activity descriptions. |
| | + | * See the [[{{Current Stable Release}}/Notes|Release notes]]. |
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| − | '''→''' '''[[Getting Started | Getting started]]''' | + | ===View wiki [[Special:Categories|categories]]=== |
| | + | Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at [[Special:Categories|Categories]].) |
| | + | :For example, look at the foot of this page: it has the tag '''Help'''. If you click on the tag, it will take you to an index of all other pages tagged '''Help.''' |
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| − | '''→''' '''[[Sugar Labs/FAQ | Sugar Labs FAQ]]''' - a compilation of the team FAQs | + | :You can see all the pages tagged 'FAQ' by following this link '''[[:Category:FAQ]]''', which takes you to an index of all of the FAQ pages. There is a link on each FAQ page for asking new questions. |
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| − | '''→''' '''[[:Category:FAQ]]''' - an index to all FAQ pages ('''with links for new questions''') | + | :Similarly, '''[[:Category:Help]]''' shows pages tagged as 'Help', and '''[[:Category:HowTo]]''' shows pages tagged as 'HowTo'. |
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| − | '''→''' '''[[:Category:Help]]''' - pages tagged as 'Help'
| + | ===Review [[Sugar Labs/FAQ|Sugar Labs FAQs]]=== |
| | + | There is a compilation of [[Sugar Labs/FAQ|'''frequently asked questions''' (FAQs)]] indexed by category. |
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| − | '''→''' '''[[:Category:HowTo]]''' - pages tagged as 'HowTo' | + | ===Discover [[The Undiscoverable|the undiscoverable]]=== |
| | + | We have tried hard to make it easy for children to [[Discovery|discover]] what they can do with Sugar software without being told. But that isn't always possible. So on '''[[The Undiscoverable]]''' page we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it. |
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| − | '''→''' '''[[Sugar_Labs/Communication channels#Forums|Community Forums]]''' - on-line forums with lots of topics
| + | ===OLPC Project Help and Information=== |
| − | | + | OLPC represents by far the largest Sugar deployments. For general help and information about the OLPC Project, please see these links at the [[olpc:The OLPC Wiki|OLPC Wiki]]: |
| − | '''→''' '''[[OLPC:Support FAQ|OLPC's Support FAQ]]''' - FAQs about the XO laptop, its version of Sugar, and Activities.
| + | * [[OLPC:Official OLPC FAQ | Official OLPC FAQ]], |
| − | : Much information is applicable to the current version of Sugar (e.g., using Activities). See also [[#OLPC_Project_Help_and_Information|OLPC Project Help and Information]] below. | + | * '''[[OLPC:Support FAQ|OLPC's Support FAQ]]''', for questions about the XO laptop, its version of Sugar, and Activities. |
| − | | + | *: Much information is applicable to the current version of Sugar (e.g., using Activities). |
| − | '''Former sites'''—these have a short history of problems, but are no longer preferred by Sugar Labs.
| + | * [[OLPC:Support|Support]], for more support mechanisms, |
| − | | + | * [[OLPC::Category:OLPC FAQ|:Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order). |
| − | :: http://getsatisfaction.com/sugarlabs & http://launchpad.net/soas | |
| − | | |
| − | ===The Sugar Learners' manual===
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| − | {{FlossmanualBlock}}
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| | ===Sugar [[Glossary|glossary]]=== | | ===Sugar [[Glossary|glossary]]=== |
| − | : There is a [[Glossary|glossary with commonly used acronyms available here]].
| + | There is a [[Glossary|glossary with commonly used acronyms available here]]. |
| − | | |
| − | {{:Tutorials}}
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| − | | |
| − | ===[[The Undiscoverable]]===
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| − | | |
| − | : We have tried hard to make it easy for children to [[Discovery|discover]] what they can do with Sugar software without being told. But that isn't always possible. So we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.
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| − | ----
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| − | ===OLPC Project Help and Information===
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| − | : For general help and information about the OLPC Project, please see these links at the [[olpc:The OLPC Wiki|The OLPC Wiki]]:
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| − | : [[OLPC:Official OLPC FAQ | Official OLPC FAQ]], [[OLPC:Support FAQ|Support FAQ]], for questions about the XO laptop and its use, [[OLPC:Support|Support]], for more support mechanisms, [[OLPC::Category:OLPC FAQ|:Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order).
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| − | ----
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| − | ===[[Request_New_Features| Request new features]]===
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| − | : Please use our [[Request_New_Features|Request New Features page]].
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| − | : If you can't find your answer, please request one or ''supply one!'' below:
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| − | | |
| − | == Help Requests:==
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| − | :Click on an '''[edit]''' link next to a topic paragraph below to enter your request or an answer (you will see more instructions on the edit form). '''But first''', if possible, login or register on the wiki, leave an email address (secured by your login password), and then you can choose to 'Watch' any page on the wiki (such as this one) by clicking the 'Watch tab', and you will receive an email if the page changes. Plus, others can respond to you privately by using the 'E-mail this user' link in the sidebar of your user page.
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| − | | |
| − | :There are also links for new questions on the [[:Category:FAQ]] pages.
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| − | ===on Usage ===
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| − | :First, see the help links above.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | * I would like to install [[olpc:Adobe Flash|Adobe Flash]] Player in order to access the learn-to-read website www.starfall.com with Browser. (i) Can the Sugar Browser run the Adobe Flash Player plug-in? (ii) If so, please modify the YUM instructions from Adobe (copied below) as needed for the Sugar environment. I'm a Windows user, so please include all necessary Terminal instructions (e.g., to change to the correct directory). Thanks in advance.
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| − | *: Installation instructions for the YUM repository definition
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| − | *:# Click the download link to begin installation. A dialog box will appear asking you where to save the file.
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| − | *:# Save the .rpm file to your desktop and wait for the file to download completely.
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| − | *:# In terminal, navigate to the desktop and type # rpm -Uvh <rpm_package_file>. Click Enter. (Note: This must be done as a root user).
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| − | *:# Once the installation is complete, in terminal, type # yum install flash-plugin. Click Enter. (Note: This must be done as a root user).
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| − | *:# To verify the plugin is installed in Mozilla, launch Mozilla and choose Help > About Plug-ins from the browser menu.
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| − | *:: (See http://www.adobe.com/products/flashplayer/productinfo/instructions/#section-3.) - [[User:David Kergyl|David Kergyl]] 23:14, 10 March 2010 (UTC)
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| − | | |
| − | ===on [[Wiki_Team/Resources | the Wiki]] ===
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| − | :First, see the [[Wiki Team/Resources]] page.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | ===on Submitting a bug===
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| − | :Please report problems or bugs on '''[[Submit_Bugs/Problems| Submit Bugs/Problems page]]'''.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | ===on Releases===
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| − | :First, see this page, [[{{Upcoming Stable Release}}/Roadmap]].
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | ===on Distributions===
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| − | :First, see the '''[[Downloads]]''' and '''[[Supported systems]]''' pages.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | * Live CD in Spanish
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| − | *:Purport: I see as one of the selling points of Sugar that a non-expert user can use computers "off the bat". It has been reported to me that currently the LiveCD requires some tweaking at startup to adjust it to a given locale, which I feel is to ask too much precisely from users that are not skilled. <br> Goal: a LiveCD version that is localized in Spanish from startup, with no tweaking required, to be distributable among the Spanish-speaking public.
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| − | *::Contact: yamaplos at bolinux.org
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| − | | |
| − | === on Sugar hardware ports===
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| − | :First, see the '''[[Supported systems]]''' page.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | === on Sugar activities===
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| − | :First, see the [[Activity Team]] pages.
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| − | | |
| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | | |
| − | * I downloaded Sugar on a Stick and ran it on my computer -- however, the project I'm working with is about the Calculate activity. I found how to download the Calculate activity from your Activities page, however I don't know how to take that downloaded activity and incorporate it into my USB device/environment. So my question is: How can I take a downloaded activity and use it with Sugar on a Stick?
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| − | *: There are a number of ways to install new Activities into Sugar:
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| − | *:# Using the Browse Activity in Sugar, navigate to the '''Sugar Activity Library''' (http://activities.sugarlabs.org), find the Activity you want and click the 'Download Now' button. In Sugar, you should see an alert that counts down the transfer. Once the download is saved, a new alert offers to show the new Activity in your Journal. Clicking the 'Show in Journal' button will take you to a detail view of the <ActivityName>.xo entry. Clicking the icon at the top left of this view will launch the Activity. The Home view favorites and Journal will show the new Activity installed.
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| − | *:# If the Activity is downloaded to another computer, the downloaded activity is contained in the <ActivityName>.xo file that is saved on the computer that did the download. If you have another USB device, copy that file to the root folder, "/", at the base of your USB device. Then boot Sugar on a Stick and go to the Journal. When the second USB device is inserted, it should appear in the bottom bar of the Journal. Clicking on the USB device icon will show its contents. Drag the <ActivityName>.xo file to the Journal icon at the far left of the bottom bar. Then click on the Journal icon and the <ActivityName>.xo entry will display at the top of the Journal. Click the icon for <ActivityName> and it will launch.
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| − | *:# If the downloaded <ActivityName>.xo file is copied to the SoaS USB device, and that device is booted into Sugar, one may use the Terminal activity to unzip the file into the /home/liveuser/Activities folder using these commands:
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| − | *:#: {{Code|cd /home/liveuser/Activities/}}
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| − | *:#: {{Code|unzip /mnt/live/<ActivityName>.xo}}
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| − | *:#::(The /mnt/live/path-to-.xo may be substituted with an accessible <ActivityName>.xo path.)
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| − | *:#: The Activity will appear in the Home view favorites, and after it has been launched, it will appear in the Journal.
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| − | | |
| − | * According to this review, [[olpc:Scratch|Scratch]] requires some setup in Terminal:
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| − | *: ... Scratch lacks Sugar integration but it does have the benefit that you can store and retrieve Scratch in file folders which the user can setup. Unfortunately this does require some help with setting up files under Linux and giving the user write permission on those files. The plus side of all of this is that the user can read and write to a USB memory stick and share Scratch files with Scratch on other computers.... Rated 4 out of 5 stars by Bill on February 28, 2010
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| − | *:: Is this correct? Is such setup also required to use the Scratch included on the Blueberry SoaS? If so, please add a wiki section containing specific instructions for performing this setup in Terminal. The Scratch activities page should also link to the instructions. - [[User:David Kergyl|David Kergyl]] 16:36, 11 March 2010 (UTC)
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| − | *::: '''Thank you''' David for you contributions to the wiki both here and elsewhere! While you have entered your questions at appropriate places in the wiki for their future reference, if you accompany your question with a post to either of these [[Sugar Labs/Communication channels#Mailing Lists|mailing lists]], [http://lists.sugarlabs.org/listinfo/iaep It's An Education Project, IAEP] (for general), or [http://lists.sugarlabs.org/listinfo/sugar-devel sugar-devel] (for development-related) discussions, you will reach many more Sugar Labs followers who are not currently following changes on this wiki. We can then reference the discussion thread in the wiki and also provide a consolidated summary. --[[User:FGrose|FGrose]] 17:25, 11 March 2010 (UTC)
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| − | * Please add a Scratch activity page on the Sugar Labs wiki, with a link to [[olpc:Scratch|Scratch]]. --[[User:David Kergyl|David Kergyl]] 21:55, 13 March 2010 (UTC)
| + | ===Communication and Forums=== |
| − | *: All users can create a page in our wiki, see this [[Wiki_Team/Guide/Page_Creation|guide page]]. In this case, I've created a pending page just by entering the internal link syntax [[Activities/Scratch]]. Users may also move pages to adjust the name or location. --[[User:FGrose|FGrose]] 03:08, 14 March 2010 (UTC)
| + | : (See [[Sugar Labs/Communication channels]] for more details.) |
| | + | * [http://chat.sugarlabs.org/ Ask questions in an live chat room for Sugar] |
| | + | :: This chat room starts in your browser. (Notice that <span class="plainlinks">[http://chat.sugarlabs.org/ Chat]</span> is on the top navigation bar of all pages of this wiki.) |
| | + | * [https://socialhelp.sugarlabs.org/ Social Help] - A new forum for asking questions about Sugar or Sugar Activities. |
| | + | * The official OLPC community support forum, forum.laptop.org http://en.forum.laptop.org/ |
| | + | * The Fedora community has an active forum, http://www.fedoraforum.org/ |
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| − | === on Sugar deployments=== | + | ===Sugar Labs infrastructure=== |
| − | :First, see the [[Deployment Team]] pages.
| + | * [[Wiki_Team/Resources#Sugar_Labs_Wiki_Guide|Wiki editing guide]] |
| | + | * [[Service|Infrastructure services index]] |
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| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
| + | ===Former help sites=== |
| | + | On these sites, you can find the description of some old problems, but they are no longer maintained by the Sugar Labs community: |
| | + | * http://getsatisfaction.com/sugarlabs |
| | + | * http://launchpad.net/soas |
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| − | === on Sugar Labs=== | + | ==[[Request help]]== |
| − | : See the '''[[Sugar Labs]]''' page. Sugar Labs was created to provide a mechanism for supporting the Sugar community of volunteers. These volunteers are engaged in a variety of activities: some are writing software to improve Sugar; some are porting Sugar to new platforms; some are developing new activities that run in Sugar; some are helping to debug Sugar and help with quality assurance; some are writing documentation for Sugar developers and for those who use Sugar in the field; some are developing new scenarios for learning with Sugar; some are using Sugar and reporting upon their experiences to the community; and some are providing help and support.
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| − | :Since we started Sugar Labs, we have been receiving a number of requests for help: porting Sugar to new distributions; tuning Sugar on a specific hardware platform; developing specific Sugar activity; helping with support in specific deployments, etc. Please use this page both to make requests and respond to requests for help. | + | :If you have not found the answer you need here, try [[Request help]]. |
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| − | * <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem. LEAVE the leading asterisk in the first column AND a blank line before and after your question. Use the [Show preview] button, below the edit window, to check the formatting. Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results. (You may click the {Cancel} link to back out with no changes.) Be bold, we will fix up any mistakes or problems that may occur. -->
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| − | [[Category:General public]]
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| | [[Category:Help]] | | [[Category:Help]] |
