Difference between revisions of "Find help"

Latest revision as of 15:31, 14 May 2016

NOTE:
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english | português | español |

HowTo [ID# 98462]

Begin by reviewing the navigation bar on the far left of every page of this wiki. Each section with a triangle ▸ will expand ▾ to reveal common destinations.

Follow the Get started link to study the Getting Started page.
See Sugar manual, which is recommended reading for all!
Visit Getting Started/Explore, where you will also find links to tutorials, videos, and some Activity descriptions.
See the Release notes.

View wiki categories

Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at Categories.)

For example, look at the foot of this page: it has the tag Help. If you click on the tag, it will take you to an index of all other pages tagged Help.

You can see all the pages tagged 'FAQ' by following this link Category:FAQ, which takes you to an index of all of the FAQ pages. There is a link on each FAQ page for asking new questions.

Similarly, Category:Help shows pages tagged as 'Help', and Category:HowTo shows pages tagged as 'HowTo'.

Review Sugar Labs FAQs

There is a compilation of frequently asked questions (FAQs) indexed by category.

Discover the undiscoverable

We have tried hard to make it easy for children to discover what they can do with Sugar software without being told. But that isn't always possible. So on The Undiscoverable page we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.

OLPC Project Help and Information

OLPC represents by far the largest Sugar deployments. For general help and information about the OLPC Project, please see these links at the OLPC Wiki:

Official OLPC FAQ,
OLPC's Support FAQ, for questions about the XO laptop, its version of Sugar, and Activities.
Much information is applicable to the current version of Sugar (e.g., using Activities).
Support, for more support mechanisms,
:Category:OLPC FAQ, and Ask OLPC a Question (in roughly that order).

Sugar glossary

There is a glossary with commonly used acronyms available here.

Communication and Forums

(See Sugar Labs/Communication channels for more details.)

Ask questions in an live chat room for Sugar

This chat room starts in your browser. (Notice that Chat is on the top navigation bar of all pages of this wiki.)

Social Help - A new forum for asking questions about Sugar or Sugar Activities.
The official OLPC community support forum, forum.laptop.org http://en.forum.laptop.org/
The Fedora community has an active forum, http://www.fedoraforum.org/

Sugar Labs infrastructure

Former help sites

On these sites, you can find the description of some old problems, but they are no longer maintained by the Sugar Labs community:

Request help

If you have not found the answer you need here, try Request help.

@@ Line 1: / Line 1: @@
-<noinclude>{{Translations | [[Sugar help|english]] &#124; [[Sugar help/lang-pt|português]] &#124; [[Sugar help/lang-es|español]] &#124; }}{{ GoogleTrans-en | es =show | bg =show | zh-CN =show | zh-TW =show | hr =show | cs =show | da =show | nl =show | fi =show | fr =show | de =show | el =show | hi =show | it =show | ja =show | ko =show | no =show | pl =show | ro =show | ru =show | sv =show }}</noinclude>
+{{Obsolete}}
-{{TOCright}}
+<noinclude>{{Translations | [[Sugar help|english]] &#124; [[Sugar help/lang-pt|português]] &#124; [[Sugar help/lang-es|español]] &#124; }}</noinclude>__TOC__
+Begin by reviewing the navigation bar on the far left of every page of this wiki.  Each section with a triangle ▸ will expand ▾ to reveal common destinations.
-==Finding answers to help==
+* Follow the '''[[Getting Started |Get started]]''' link to study the [[Getting Started]] page.
-For general help on Sugar or about Sugar Labs, please see also
+* See [http://en.flossmanuals.net/sugar Sugar manual], which is recommended reading for all!
+* Visit [[Getting Started/Explore]], where you will also find links to tutorials, videos, and some Activity descriptions.
+* See the [[{{Current Stable Release}}/Notes|Release notes]].
-'''&rarr;''' '''[[Getting Started | Getting started]]'''
+===View wiki [[Special:Categories|categories]]===
+Many of the pages on this wiki are tagged at the bottom of the page with "Category:" or "Categories:". (A list of all the categories and the number of pages in each category is available at [[Special:Categories|Categories]].)
+:For example, look at the foot of this page: it has the tag '''Help'''. If you click on the tag, it will take you to an index of all other pages tagged '''Help.'''
-'''&rarr;''' '''[[Sugar Labs/FAQ | Sugar Labs FAQ]]''' - a compilation of the team FAQs
+:You can see all the pages tagged 'FAQ' by following this link '''[[:Category:FAQ]]''', which takes you to an index of all of the FAQ pages. There is a link on each FAQ page for asking new questions.
-'''&rarr;''' '''[[:Category:FAQ]]''' - an index to all FAQ pages
+:Similarly, '''[[:Category:Help]]''' shows pages tagged as 'Help', and  '''[[:Category:HowTo]]''' shows pages tagged as 'HowTo'.
-'''&rarr;''' '''[[:Category:Help]]''' - pages tagged as 'Help'
+===Review [[Sugar Labs/FAQ|Sugar Labs FAQs]]===
+There is a compilation of [[Sugar Labs/FAQ|'''frequently asked questions''' (FAQs)]] indexed by category.
-'''&rarr;''' '''[[:Category:HowTo]]''' - pages tagged as 'HowTo'
+===Discover [[The Undiscoverable|the undiscoverable]]===
+We have tried hard to make it easy for children to [[Discovery|discover]] what they can do with Sugar software without being told. But that isn't always possible. So on '''[[The Undiscoverable]]''' page we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors many years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.
-'''&rarr;''' '''[[Sugar_Labs/Contacts#Forums|Community Forums]]''' - on-line forums with lots of topics
+===OLPC Project Help and Information===
+OLPC represents by far the largest Sugar deployments. For general help and information about the OLPC Project, please see these links at the [[olpc:The OLPC Wiki|OLPC Wiki]]:
-===The Sugar Learners' manual===
+* [[OLPC:Official OLPC FAQ | Official OLPC FAQ]],
-{| class="wikitable"
+* '''[[OLPC:Support FAQ|OLPC's Support FAQ]]''', for questions about the XO laptop, its version of Sugar, and Activities.
-|-
+*:  Much information is applicable to the current version of Sugar (e.g., using Activities).
-|<span class="plainlinks"> [http://flossmanuals.net/Sugar http://wiki.sugarlabs.org/images/4/40/Sugarlabs_mainpage_07.png]</span>
+* [[OLPC:Support|Support]], for more support mechanisms,
-|available as: <span class="plainlinks">[http://en.flossmanuals.net/Sugar HTML] or [{{FlossmanualPDF}} .pdf] 128 pages, 8.3 MBytes (for saving or printing).</span>
+* [[OLPC::Category:OLPC FAQ|:Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order).
-|}
-===Sugar glossary===
-There is a [[Glossary|glossary of commonly used acronyms]] available [[Glossary|here]].
-{{:Tutorials}}
-===[[The undiscoverable]]===
-We have tried hard to make it easy for children to discover what they can do with Sugar software without being told. But that isn't always possible. So we have a list of things that teachers should know about, and be able to demonstrate. If you find some feature of the software incomprehensible, please add it to the list, and we will see what we can do for you and everybody else who runs into the same problem. Sometimes the answer is a click of the mouse away, but not always. We are, after all, introducing children to all of human knowledge. They will inevitably need help with much of it. It took all of our ancestors millions of years to get this far, so it is alright if children spend a few years hitting the highlights, and getting help to do it.
-===[[Request_New_Features| Request new features]]===
-Please use our [[Request_New_Features|Request New Features page]].
-If you can't find your answer, please request one or ''supply one!'' below:
-== Help Requests:==
-:Click on an '''[edit]''' link next to a topic paragraph below to enter your request or answer (you will see more instructions on the edit form).  '''But first''', if possible, login or register on the wiki, leave an email address (secured by your login password), and then you can choose to 'Watch' any page on the wiki (such as this one) by clicking the 'Watch tab', and you will receive an email if the page changes.  Plus, others can respond to you privately by using the 'E-mail this user' link in the sidebar of your user page.
-===on Usage ===
-:First, see the help links above.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-===on [[Wiki_Team/Resources | the Wiki]] ===
-:First, see the [[Wiki Team/Resources]] page.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
+===Sugar [[Glossary|glossary]]===
+There is a [[Glossary|glossary with commonly used acronyms available here]].
-===on Submitting a bug===
+===Communication and Forums===
-:Please report problems or bugs on '''[[Submit_Bugs/Problems| Submit Bugs/Problems page]]'''.
+: (See [[Sugar Labs/Communication channels]] for more details.)
+* [http://chat.sugarlabs.org/ Ask questions in an live chat room for Sugar]
+:: This chat room starts in your browser. (Notice that <span class="plainlinks">[http://chat.sugarlabs.org/ Chat]</span> is on the top navigation bar of all pages of this wiki.)
+* [https://socialhelp.sugarlabs.org/ Social Help] - A new forum for asking questions about Sugar or Sugar Activities.
+* The official OLPC community support forum, forum.laptop.org http://en.forum.laptop.org/
+* The Fedora community has an active forum, http://www.fedoraforum.org/
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
+===Sugar Labs infrastructure===
+* [[Wiki_Team/Resources#Sugar_Labs_Wiki_Guide|Wiki editing guide]]
+* [[Service|Infrastructure services index]]
-===on Releases===
+===Former help sites===
-:First, see this page, [[Development Team/Release/Releases/Sucrose/0.84]].
+On these sites, you can find the description of some old problems, but they are no longer maintained by the Sugar Labs community:
+* http://getsatisfaction.com/sugarlabs
+* http://launchpad.net/soas
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
+==[[Request help]]==
-===on Distributions===
+:If you have not found the answer you need here, try [[Request help]].
-:First, see the '''[[Downloads]]''' and '''[[Supported systems]]''' pages.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-* LiveCD in Spanish
-*:Purport: I see as one of the selling points of Sugar that a non-expert user can use computers "off the bat".  It has been reported to me that currently the LiveCD requires some tweaking at startup to adjust it to a given locale, which I feel is to ask too much precisely from users that are not skilled.  <br> Goal: a LiveCD version that is localized in Spanish from startup, with no tweaking required, to be distributable among the Spanish-speaking public.
-*::Contact: yamaplos at bolinux.org
-=== on Sugar hardware ports===
-:First, see the '''[[Supported systems]]''' page.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-=== on Sugar activities===
-:First, see the [[Activity Team]] pages.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-=== on Sugar deployments===
-:First, see the [[Deployment Team]] pages.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-=== on Sugar Labs===
-See the '''[[Sugar Labs]]''' page. Sugar Labs was created to provide a mechanism for supporting the Sugar community of volunteers. These volunteers are engaged in a variety of activities: some are writing software to improve Sugar; some are porting Sugar to new platforms; some are developing new activities that run in Sugar; some are helping to debug Sugar and help with quality assurance; some are writing documentation for Sugar developers and for those who use Sugar in the field; some are developing new scenarios for learning with Sugar; some are using Sugar and reporting upon their experiences to the community; and some are providing help and support.
-Since we started Sugar Labs, we have been receiving a number of requests for help: porting Sugar to new distributions; tuning Sugar on a specific hardware platform; developing specific Sugar activity; helping with support in specific deployments, etc. Please use this page both to make requests and respond to requests for help.
-* <!--COPY this paragraph block, PASTE it into the blank space just below this paragraph and before any other questions in this section, then replace the copy with your question or problem.  LEAVE the leading asterisk in the first column AND a blank line before and after your question.  Use the [Show preview] button, below the edit window, to check the formatting.  Sign your submission by entering ~~~~ (4 squiggles) after your entry, then click the [Save page] button, when you are happy with the results.  (You may click the {Cancel} link to back out with no changes.)  Be bold, we will fix up any mistakes or problems that may occur. -->
-----
-===OLPC Project Help and Information===
-For general help and information about the OLPC Project, please see these links at their wiki:
-: [[OLPC:Official OLPC FAQ | Official OLPC FAQ]], [[OLPC:Support FAQ]], for questions about the XO laptop and its use, [[OLPC:Support]], for more support mechanisms, [[OLPC::Category:OLPC FAQ]], and [[OLPC:Ask OLPC a Question | Ask OLPC a Question]] (in roughly that order).
-[[Category:General public]]
-[[Category:Developer]]
 [[Category:Help]]